Sheikh Yousaf

With over 7 years of professional experience, I'm driven to leverage my expertise in IT Administrator expertise in managing and optimizing IT infrastructures, ensuring system security, and providing technical support. Adept at deploying and maintaining hardware and software, troubleshooting complex issues, and leading IT projects to enhance operational efficiency. Proven ability to manage IT teams, implement effective solutions, and support organizational growth through strategic technology initiatives, technologies, and cloud solutions to drive product innovation.

Senior Shopify-Specialist at Nurture Pharma (2023-02 – 2025-03)

• Order Management: Processed incoming orders through the Shopify platform, including verifying order details, updating order statuses, and managing order fulfillment.
• Inventory Coordination: Monitored and managed inventory levels to ensure stock availability for incoming orders. Coordinated with the inventory team to update stock quantities and handle low stock alerts.
• Customer Communication: Communicated with customers to confirm order details, provide updates on order status, and address any questions or concerns. Ensured timely and accurate responses to enhance customer satisfaction.
• Shipping and Fulfillment: Coordinated with shipping and fulfillment teams to ensure timely and accurate dispatch of orders. Created shipping labels, updated tracking information, and monitored shipping progress.
• Order Review and Quality Control: Reviewed orders for accuracy before processing, ensuring that all details are correct and that products meet quality standards.
• Technical Support: Provided technical support for order-related issues, such as troubleshooting errors in the ordering system, resolving issues with order processing, and assisting with platform-related questions.
• Collaboration with Other Departments: Worked closely with marketing, sales, and customer service teams to address order-related inquiries, promote special offers, and resolve any issues impacting order fulfillment.

Secretary General (Senior IT Assistant) at Islamabad Chamber of Small Traders and Small industries (2021-01 – 2022-12)

• Membership Services: Provided support and services to members, including addressing inquiries, resolving issues, and facilitating membership renewals. Ensured members received the benefits and resources available to them.
• Event Coordination: Organized and managed events, workshops, and seminars aimed at providing education, networking opportunities, and industry insights to members. Coordinated logistics, speaker arrangements, and promotion of events.
• Public Relations and Communication: Managed communication channels, including newsletters, social media, and press releases, to keep members informed about chamber activities, industry news, and relevant updates.
• Administrative Support: Provided administrative support, including managing correspondence, maintaining records, and handling office tasks. Ensured efficient operation of the chamber's day-to-day activities.
• Grants and Funding: Assisted members in identifying and applying for grants, subsidies, and funding opportunities available for small businesses. Supported the application process and compliance with funding requirements.
• Complaint Resolution: Addressed and resolved complaints and issues raised by members. Worked to find solutions and ensure that concerns were managed effectively and in a timely manner.

IT Administration at Chinese Acupuncture Center & Clinic Lab (2018-01 – 2020-11)

• Database Management: Administer databases that store patient information, test results, and medical records. Ensure database integrity, perform regular backups, and optimize database performance.
• System Installation and Configuration: Install, configure, and maintain hardware and software systems, including servers, workstations, and network devices. Ensure all systems are operational and meet organizational needs.
• Technical Support: Provide technical support to end-users for hardware, software, and network issues. Troubleshoot and resolve technical problems to minimize downtime and maintain productivity.
• System Monitoring and Maintenance: Monitor system performance and health using monitoring tools. Perform regular maintenance tasks such as software updates, patch management, and system backups.
• Data Backup and Recovery: Implement and manage data backup processes, ensuring regular backups are performed and recovery procedures are tested. Ensure data integrity and availability in case of system failures or disasters.
• Documentation and Reporting: Develop and maintain comprehensive documentation for IT systems, processes, and configurations. Prepare and present reports on system performance, incidents, and project status.
• Help Desk Management: Manage help desk services for IT-related queries and issues. Track service requests, prioritize tasks, and ensure timely resolution of support tickets.

Bachelor's in Computer Science – Preston University (2013-09 – 2017-07)