Sherwin Andrew

Operations and business transformation leader with 9+ years of progressive experience improving complex, manual, and high-cost operations across U.S., UAE, and Pakistan-based environments. Currently lead Corporate Operations for a U.S.-based organization with approximately 600 employees across 15-16 states, supporting 400+ stores and properties. Proven record in cost optimization, financial operations, ERP implementation, fleet strategy, customer operations, cross-functional execution, and team development.

Known for learning operations from the inside, redesigning workflows for usability and scale, guiding teams through change, and measuring success through cost, time, accuracy, visibility, and accountability.

Manager, Operations & Finance - Corporate Operations at Breaktime Corner Market (2023-04 – Present)

Lead utilities, fleet, rent roll, property operations, acquisition support, financial improvement, and business-transformation initiatives across approximately 400 stores and properties. Manage 4 direct reports and an approximately 15-person team structure; partner with CEO, COO, GM, Finance, Treasury, Legal, Maintenance, banks, title companies, brokers, contractors, and vendors. Promoted from Assistant Manager, Operations & Finance - Utilities (Apr 2022-Apr 2023).

• Promoted within one year after delivering early utilities and fleet improvements, measurable cost reductions, and broader cross-functional impact.
• Manage approximately $59.5M in annual operational financial scope: $4.5M utilities, $1M fleet, and $54M loan and lease obligations; create and review budgets, approve expenses, negotiate costs, and report savings to executive leadership.
• Led a four-month utilities transformation that replaced fragmented spreadsheets with structured, accessible workflows capable of scaling from 50 locations to approximately 400 stores and properties.
• Reduced annual waste-management cost from approximately $1.5M to $950K and electricity cost from approximately $2.0M to $1.2M through contract review, vendor negotiation, usage analysis, and service optimization.
• Restructured rent-roll operations across approximately 150 properties, improving AP, AR, tenant service, maintenance coordination, payment visibility, and weekly cash-flow planning for loan and lease obligations.
• Lead phased DoorLoop implementation, including data standardization, property migration, user training, tenant portals, automated invoices, ACH workflows, reminders, reconciliation, and management reporting; reduced a recurring process from six hours to two hours.
• Built a scalable fleet model as the portfolio grew from 12 to 112 vehicles; reduced average acquisition cost from approximately $34K to $25K-$27K through lifecycle-based procurement and more efficient vehicle selection.
• Strengthened fleet compliance and asset protection through preventive maintenance, commercial insurance, standardized documentation, and Samsara-based visibility into utilization and driver behavior.
• Supported 52 completed commercial property acquisitions valued at approximately $125M across multiple U.S. states, coordinating due diligence, transaction execution, financing readiness, operational transition, and post-closing integration.
• Evaluate financials, tenant stability, lease terms, property condition, roof/HVAC risk, capital requirements, title issues, and environmental matters; authorized to initiate surveys and due-diligence work within approximately $20K-$25K per project.
• Contributed to leadership withdrawal from a $21M shopping-center opportunity after identifying major roof, parking, tenant-termination, and seller-transparency risks.

Assistant Team Lead - Customer Operations | Walmart Account at IBEX Pakistan (TRG International) (2021-04 – 2022-04)

Progressed through Chat Support, Voice Support, Hybrid Support, and Assistant Team Lead-level responsibilities based on performance, problem solving, and agent support.

• Created issue-specific scripts for refunds, delayed deliveries, missing items, and recurring customer concerns, helping reduce Average Handling Time and improve KPI consistency.
• Pioneered simultaneous voice and multi-chat support, handling up to four chats alongside a live call while maintaining service quality.
• Supported and coached agents within an operation of approximately 75-80 people, managed escalations, and achieved a peak individual quality/customer score of 100.

Business Operations Lead - Concurrent Startup Venture at Zoom Men's Saloon (2018-08 – 2022-12)

• Led startup launch and daily operations for the Karachi expansion, managing a seven-person team across staffing, scheduling, customer service, administration, procurement, and inventory.
• Built supplier relationships, negotiated pricing and credit terms, sourced equipment and operating supplies, and established service pricing based on cost and market demand.
• Managed Facebook and Instagram marketing, flyer campaigns, local customer acquisition, service feedback, and ongoing operational improvement.

Business Operations Partner - Entrepreneurial Venture at Vape & More (2017 – 2019)

• Coordinated customer service, sales, procurement, inventory, territories, and delivery scheduling within a 15-person venture generating approximately AED 50K in business-wide monthly sales.
• Supported distribution within the UAE and to customers in Oman, Saudi Arabia, and Qatar; sourced inventory through wholesalers at Dragon Mart.

Customer Service Intern at Dubai Airports via Blue Ocean Academy (2017-01 – 2017-01)

• Completed a one-month academic internship supporting customer inquiries and developing professional service, communication, teamwork, and operational discipline in a high-volume aviation environment.

Customer Engagement Representative at GITEX Technology Week - Sony (2016 – 2016)

• Represented Sony during a seven-day exhibition, explained products, supported visitor inquiries, and generated approximately AED 5,000 in sales.

Bachelor of Business Administration in Business Administration – Amity University Dubai (2019)