Manager, Operations & Finance - Corporate Operations at Breaktime Corner Market (2023-04 – Present)
Lead utilities, fleet, rent roll, property operations, acquisition support, financial improvement, and business-transformation initiatives across approximately 400 stores and properties. Manage 4 direct reports and an approximately 15-person team structure; partner with CEO, COO, GM, Finance, Treasury, Legal, Maintenance, banks, title companies, brokers, contractors, and vendors. Promoted from Assistant Manager, Operations & Finance - Utilities (Apr 2022-Apr 2023).
- Promoted within one year after delivering early utilities and fleet improvements, measurable cost reductions, and broader cross-functional impact.
- Manage approximately $59.5M in annual operational financial scope: $4.5M utilities, $1M fleet, and $54M loan and lease obligations; create and review budgets, approve expenses, negotiate costs, and report savings to executive leadership.
- Led a four-month utilities transformation that replaced fragmented spreadsheets with structured, accessible workflows capable of scaling from 50 locations to approximately 400 stores and properties.
- Reduced annual waste-management cost from approximately $1.5M to $950K and electricity cost from approximately $2.0M to $1.2M through contract review, vendor negotiation, usage analysis, and service optimization.
- Restructured rent-roll operations across approximately 150 properties, improving AP, AR, tenant service, maintenance coordination, payment visibility, and weekly cash-flow planning for loan and lease obligations.
- Lead phased DoorLoop implementation, including data standardization, property migration, user training, tenant portals, automated invoices, ACH workflows, reminders, reconciliation, and management reporting; reduced a recurring process from six hours to two hours.
- Built a scalable fleet model as the portfolio grew from 12 to 112 vehicles; reduced average acquisition cost from approximately $34K to $25K-$27K through lifecycle-based procurement and more efficient vehicle selection.
- Strengthened fleet compliance and asset protection through preventive maintenance, commercial insurance, standardized documentation, and Samsara-based visibility into utilization and driver behavior.
- Supported 52 completed commercial property acquisitions valued at approximately $125M across multiple U.S. states, coordinating due diligence, transaction execution, financing readiness, operational transition, and post-closing integration.
- Evaluate financials, tenant stability, lease terms, property condition, roof/HVAC risk, capital requirements, title issues, and environmental matters; authorized to initiate surveys and due-diligence work within approximately $20K-$25K per project.
- Contributed to leadership withdrawal from a $21M shopping-center opportunity after identifying major roof, parking, tenant-termination, and seller-transparency risks.
Assistant Team Lead - Customer Operations | Walmart Account at IBEX Pakistan (TRG International) (2021-04 – 2022-04)
Progressed through Chat Support, Voice Support, Hybrid Support, and Assistant Team Lead-level responsibilities based on performance, problem solving, and agent support.
- Created issue-specific scripts for refunds, delayed deliveries, missing items, and recurring customer concerns, helping reduce Average Handling Time and improve KPI consistency.
- Pioneered simultaneous voice and multi-chat support, handling up to four chats alongside a live call while maintaining service quality.
- Supported and coached agents within an operation of approximately 75-80 people, managed escalations, and achieved a peak individual quality/customer score of 100.
Business Operations Lead - Concurrent Startup Venture at Zoom Men's Saloon (2018-08 – 2022-12)
- Led startup launch and daily operations for the Karachi expansion, managing a seven-person team across staffing, scheduling, customer service, administration, procurement, and inventory.
- Built supplier relationships, negotiated pricing and credit terms, sourced equipment and operating supplies, and established service pricing based on cost and market demand.
- Managed Facebook and Instagram marketing, flyer campaigns, local customer acquisition, service feedback, and ongoing operational improvement.
Business Operations Partner - Entrepreneurial Venture at Vape & More (2017 – 2019)
- Coordinated customer service, sales, procurement, inventory, territories, and delivery scheduling within a 15-person venture generating approximately AED 50K in business-wide monthly sales.
- Supported distribution within the UAE and to customers in Oman, Saudi Arabia, and Qatar; sourced inventory through wholesalers at Dragon Mart.
Customer Service Intern at Dubai Airports via Blue Ocean Academy (2017-01 – 2017-01)
- Completed a one-month academic internship supporting customer inquiries and developing professional service, communication, teamwork, and operational discipline in a high-volume aviation environment.
Customer Engagement Representative at GITEX Technology Week - Sony (2016 – 2016)
- Represented Sony during a seven-day exhibition, explained products, supported visitor inquiries, and generated approximately AED 5,000 in sales.
