Deputy Manager Contact Center Technologies
Send a job offer directly to this candidate
Working as an Assistant Manger grade 2 at HBL. Delivering daily contact center VoIP solution related Operations and support along with new projects. Team Lead Karachi 24/7 support team. More than 4 years of experience in Contact center environment.
DEPUTY MANAGER CONTACT CENTER SERVICES
Managing and delivering HBL Contact center technology (VoIP) in below domains: New Projects Operations Support Upgrade Contact Center Avaya Applications including ACR, WFM, CM, SMGR SM, AEP, AES. Managing 24/7 Call center operations support and team. Plan and deliver call center applications patches and other support activities Schedule and deliver quarterly preventive and system hygiene maintenance activity of call center applications.
