Shoaib Pervaiz

Assisted customers in account opening process Verified customer identities and documentation to comply with KYC and regulatory standards. Processed a high volume of cash and non-cash transactions accurately and efficiently, ensuring compliance with banking regulations.

Universal Teller at Allied Bank (2022-01 – 2024-06)

• Assisted customers in account opening process
• Verified customer identities and documentation to comply with KYC and regulatory standards.
• Processed a high volume of cash and non-cash transactions accurately and efficiently, ensuring compliance with banking regulations.
• Maintained up-to-date knowledge of bank products and services to cross-sell and promote additional offerings to customers.
• Balanced cash drawer daily and performed thorough audits to ensure error-free financial transactions.
• Assisted customers with account inquiries, deposits, withdrawals, and other banking services, delivering exceptional customer service.
• Collaborated with branch staff to resolve any discrepancies or customer issues promptly and professionally.
• Managed end-of-day reporting and reconciliations to ensure accuracy and accountability in branch operations.
• Adhered strictly to anti-money laundering (AML) policies and other regulatory requirements to mitigate risk

CSO, Counter Service Officer / CRO Customer Relationship Officer at Bank Alfalah (2024-06 – Present)

• Processed a high volume of cash and non-cash transactions accurately and efficiently, ensuring compliance with banking regulations.
• Managed customer relationship portfolios, addressing client needs and resolving concerns to enhance satisfaction and loyalty.
• Supported the branch in handling complex account openings and maintaining customer records with meticulous attention to detail.
• Conducted risk assessments and ensured compliance with internal policies and external regulatory requirements specific to branch operations.
• Analysed customer feedback and operational data to identify opportunities for process improvement and customer service enhancement.
• Facilitated communication between customers and various bank departments to streamline service delivery and problem resolution.
• Ensured strict adherence to KYC and AML regulations during all customer interactions and transactions.
• Developed strong customer relationships by actively listening to needs and providing personalized banking solutions.

M.COM in FINANCE – FUUAST, ISLAMABAD (2019-09 – 2021-07)

B.COM – PUNJAB COLLEGE OF COMMERCE RAWALPINDI (2015-06 – 2018-07)

F.A in HUMANITIES – GOVET BOYS INTER COLLEGE GALA CHOWKIAN, AJK, BETHAK SUDHNUTI (2012-05 – 2014-08)

MATRIC. in SCIENCE – GOVET BOYS HIGH SCHOOL GALA CHOWKIAN, BETHAK SUDHNUTI (2010-05 – 2012-04)