Shoaib Pervaiz

Universal Teller at Allied Bank (2022-01 – 2024-06)

Assisted customers in account opening process
Verified customer identities and documentation to comply with KYC and regulatory standards.
Processed a high volume of cash and non-cash transactions accurately and efficiently, ensuring compliance with banking regulations.
Maintained up-to-date knowledge of bank products and services to cross-sell and promote additional offerings to customers.
Balanced cash drawer daily and performed thorough audits to ensure error-free financial transactions.
Assisted customers with account inquiries, deposits, withdrawals, and other banking services, delivering exceptional customer service.
Collaborated with branch staff to resolve any discrepancies or customer issues promptly and professionally.
Managed end-of-day reporting and reconciliations to ensure accuracy and accountability in branch operations.
Adhered strictly to anti-money laundering (AML) policies and other regulatory requirements to mitigate risk

CSO, Counter Service Officer / CRO Customer Relationship Officer at Bank Alfalah (2024-06 – Present)

Processed a high volume of cash and non-cash transactions accurately and efficiently, ensuring compliance with banking regulations.
Managed customer relationship portfolios, addressing client needs and resolving concerns to enhance satisfaction and loyalty.
Supported the branch in handling complex account openings and maintaining customer records with meticulous attention to detail.
Conducted risk assessments and ensured compliance with internal policies and external regulatory requirements specific to branch operations.
Analysed customer feedback and operational data to identify opportunities for process improvement and customer service enhancement.
Facilitated communication between customers and various bank departments to streamline service delivery and problem resolution.
Ensured strict adherence to KYC and AML regulations during all customer interactions and transactions.
Developed strong customer relationships by actively listening to needs and providing personalized banking solutions.

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