Shoaib Rathore

I am an IT Professional working with multiple products for almost a decade now.

In my current role I manage a ServiceNow Instance as an Administrator , mainly CSM ITSM Applications.

I am looking to work for an organization which would help me gain more experience and where I can add value with my skillset.

Evaluating business processes, developing, and implementing automated solutions.

 Creating multiple business rules for process automation

 Advising strong action plan to Senior management based on data analytics

 Discarded legacy tools and onboarded multiple Zones department including CSM and Licensing support

 Carried out business process re-engineering of department projects.

 Applied Flow Designer Flows for achieving process processes automation

 Responsible for day-to-day administration and upgradation of ServiceNow Insatnce

 Created Powerful Dashboards with insightful reports for Senior Management

 Created ACLs, Knowledge Article, and knowledge bases

 Experience in Performance Analytics Reporting

 Deployed Predictive Intelligence Classification framework

Bachelors in Science- Geophysics