Shoua Aneel
SQA ENGINEERING
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About
I have 3 years of experience as a Software Quality Assurance (SQA) Engineer and IT Support professional. My work involved manual testing, identifying and reporting bugs, troubleshooting technical issues, and supporting users with their day-to-day IT needs. I enjoy learning new technologies, solving problems, and working with teams to deliver reliable software and a positive user experience.
Experience
SQA ENGINEERING - Jeevaysoft
(2023-11 - 2026-04)
- Performed manual testing to identify and report software defects.
- Collaborated with developers to ensure timely issue resolution.
- Provided IT support and technical assistance to end users.
- Maintained software quality through test execution and documentation
Customer Service Representative - Nexia
(2022-10 - 2023-09)
- Handled customer inquiries through phone, email, and chat.
- Resolved customer concerns while maintaining service standards.
- Managed customer records and ensured accurate documentation.
Part-time Promoter - UAE
(2020-09 - 2021-07)
- Promoted products and services to potential customers.
- Increased customer engagement through effective communication.
- Assisted in achieving sales targets and brand awareness.
- Delivered excellent customer service during promotional events.
Education
Bachelor of Computer Science - Computer Science - Iqra University (2023)
A-level (Private Candidate) (2019 - 2022)
O-Level - 7 Happy Palace Grammar School (HPGS), Pakistan (2017 - 2019)
