Sidra Kanwal

Experienced business professional with a strong background in managing daily operations, team leadership, and customer service excellence. Skilled in coordinating between departments to ensure efficient workflows and enhance overall productivity.

Business Center Officer at PTCL & Ufone (2025-09 – Present)

• Managed daily operations of the business center, ensuring efficient workflow and high-quality customer service.
• Handled customer inquiries, complaints, and feedback promptly and professionally, enhancing client satisfaction.
• Monitored inventory of office supplies and ordered necessary items to maintain seamless operations.
• Utilized advanced computer and software skills.

Floor Manager at SalamAlykum Restaurant (2024-11 – 2025-03)

• Strong interpersonal skills to set the stage for positive interactions with employees and customers.
• Problem-solving skills to resolve staffing issues and handle customer complaints.
• Multitasking skills to perform a variety of duties during working hours.
• Oral communication skills to facilitate the sharing of information with coworkers and customers.
• Computer skills to operate HR, email, word processing, spreadsheet, POS, reservation booking and other software programs and apps.
• Ability to remain upright and move throughout the floor area.

Executive Manager at Sonehri Restaurant (2023-12 – 2024-08)

• Oversaw daily restaurant operations, including front-of-house and kitchen coordination, to ensure smooth and efficient service.
• Led and managed a team of 20+ staff, including hiring, training, scheduling, and performance evaluations.
• Implemented quality control procedures to maintain high standards of food safety, hygiene, and customer satisfaction.
• Developed and executed promotional strategies to increase footfall and enhance the restaurant's brand presence.
• Managed inventory, budgeting, and vendor relationships to ensure cost-effective operations.

Business Center Executive at PTCL & Ufone (2017-12 – 2023-09)

• Address customer service inquiries.
• Suggesting information about products of wireless and wireline of PTCL.
• Suggesting information about Ufone's products of Prepaid & Postpaid connection.
• Enhanced Product Knowledge about PTCL & Ufone.
• Working on Ufone's secure portal.
• Resolve customer complaints via phone, email or social media.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Franchise Manager at Jazz (2017-10 – 2017-12)

• Managed franchise operations to ensure alignment with company standards and increase overall profitability.
• Developed and maintained strong relationships with franchisees to support business growth and operational success.
• Implemented strategic marketing initiatives to enhance brand visibility and customer engagement within franchises.

Operation Coordinator at Warid Telecom (2016-05 – 2017-09)

• Backend Reporting and stock ordering of business partners.
• Provide reporting visibility to S&D team.
• Handle all operations activities for regional support.
• Work in coordination with executive upon diversified matters.
• Target setting of KPI's.
• Daily performance indication of targets to team franchise channel.

Customer Care Representative (CCR) at McDonald's (2015-11 – 2016-05)

• Managed daily operations of the business center, ensuring efficient workflow and high-quality customer service.
• Handled customer inquiries, complaints, and feedback promptly and professionally, enhancing client satisfaction.
• Monitored inventory of office supplies and ordered necessary items to maintain seamless operations.
• Implemented effective communication strategies to coordinate between clients and internal teams, ensuring seamless service delivery.
• Utilized advanced computer and software skills to manage reservations, billing, and reporting, enhancing operational efficiency.

Master's in Economics – NCBA&E (2013-09 – 2015-08)

B.ED – Sargodha University (2013-06 – 2014-04)

Bachelor's Degree – Bahauddin Zakariya University (2011-09 – 2013-05)