Business Center Officer at PTCL & Ufone (2025-09 – Present)
- Managed daily operations of the business center, ensuring efficient workflow and high-quality customer service.
- Handled customer inquiries, complaints, and feedback promptly and professionally, enhancing client satisfaction.
- Monitored inventory of office supplies and ordered necessary items to maintain seamless operations.
- Utilized advanced computer and software skills.
Floor Manager at SalamAlykum Restaurant (2024-11 – 2025-03)
- Strong interpersonal skills to set the stage for positive interactions with employees and customers.
- Problem-solving skills to resolve staffing issues and handle customer complaints.
- Multitasking skills to perform a variety of duties during working hours.
- Oral communication skills to facilitate the sharing of information with coworkers and customers.
- Computer skills to operate HR, email, word processing, spreadsheet, POS, reservation booking and other software programs and apps.
- Ability to remain upright and move throughout the floor area.
Executive Manager at Sonehri Restaurant (2023-12 – 2024-08)
- Oversaw daily restaurant operations, including front-of-house and kitchen coordination, to ensure smooth and efficient service.
- Led and managed a team of 20+ staff, including hiring, training, scheduling, and performance evaluations.
- Implemented quality control procedures to maintain high standards of food safety, hygiene, and customer satisfaction.
- Developed and executed promotional strategies to increase footfall and enhance the restaurant's brand presence.
- Managed inventory, budgeting, and vendor relationships to ensure cost-effective operations.
Business Center Executive at PTCL & Ufone (2017-12 – 2023-09)
- Address customer service inquiries.
- Suggesting information about products of wireless and wireline of PTCL.
- Suggesting information about Ufone's products of Prepaid & Postpaid connection.
- Enhanced Product Knowledge about PTCL & Ufone.
- Working on Ufone's secure portal.
- Resolve customer complaints via phone, email or social media.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Franchise Manager at Jazz (2017-10 – 2017-12)
- Managed franchise operations to ensure alignment with company standards and increase overall profitability.
- Developed and maintained strong relationships with franchisees to support business growth and operational success.
- Implemented strategic marketing initiatives to enhance brand visibility and customer engagement within franchises.
Operation Coordinator at Warid Telecom (2016-05 – 2017-09)
- Backend Reporting and stock ordering of business partners.
- Provide reporting visibility to S&D team.
- Handle all operations activities for regional support.
- Work in coordination with executive upon diversified matters.
- Target setting of KPI's.
- Daily performance indication of targets to team franchise channel.
Customer Care Representative (CCR) at McDonald's (2015-11 – 2016-05)
- Managed daily operations of the business center, ensuring efficient workflow and high-quality customer service.
- Handled customer inquiries, complaints, and feedback promptly and professionally, enhancing client satisfaction.
- Monitored inventory of office supplies and ordered necessary items to maintain seamless operations.
- Implemented effective communication strategies to coordinate between clients and internal teams, ensuring seamless service delivery.
- Utilized advanced computer and software skills to manage reservations, billing, and reporting, enhancing operational efficiency.
