Sikandar Sultan
Back Office Executive · Finance · Audit · Operations
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About
Results-driven professional with 5+ years of experience in administration, accounts management, customer communications, and record-keeping across healthcare, corporate, and defence sectors. Proven track record handling high-volume operations, multi-channel customer interactions, and maintaining accurate records with zero tolerance for error. Proficient in CRM systems, Salesforce, SAP S/4HANA, and Advanced Excel.
Excellent
English communication skills with full remote work setup.
Experience
Back Office Executive at Ibex Global Pvt. Ltd. (2025-07 – 2026-03)
- Managed back-office operations, customer records, and workflow coordination for Allstate.
- Handled high-volume customer inquiries, emails, and support tickets ensuring timely resolution within SLAs.
- Utilised Salesforce CRM for customer data management, service tracking, and parts ordering.
- Collaborated with cross-functional teams on issue resolution, compliance, and operational continuity.
Finance Administrator at Future Connect Group (2024-12 – 2025-06)
- Managed booking-style workflows for student enrolments, course scheduling, and payment tracking.
- Coordinated with UK Head Office via email, phone, and messaging platforms with consistent professionalism.
- Maintained financial records, invoice processing, expense reconciliation, and vendor coordination.
- Prepared management reports and followed up on pending transactions and client queries.
Accountant cum Administrative Assistant at NSC, Pakistan Navy (2023-12 – 2024-10)
- Provided high-level admin and scheduling support to senior officers in a disciplined defence institution.
- Managed AP/AR, payroll, and financial records with full regulatory compliance and zero-error standards.
- Handled multi-stakeholder correspondence, documentation, and daily office operations.
- Formally certified by Lt. Commander Asad Rafaqat Khan for exceptional proficiency.
Assistant Accounts & Admin at Islamabad Diagnostic Centre Pvt. Ltd. (2020-12 – 2023-11)
- Supported admin and accounts across a 100+ branch national healthcare network — high-volume, fast-paced.
- Handled multi-channel customer communications (phone, email, in-person) providing professional, timely responses.
- Maintained appointment and patient records across reservation-style management systems.
- Recognised by AGM HR & Ops for integrity, reliability, and strong commitment to duties.
Education
ACCA in Accounting – Association of Chartered Certified Accountants
FSc – Bahria College, Islamabad (2018-06 – 2020-06)
