Sikandar Sultan

Results-driven professional with 5+ years of experience in administration, accounts management, customer communications, and record-keeping across healthcare, corporate, and defence sectors. Proven track record handling high-volume operations, multi-channel customer interactions, and maintaining accurate records with zero tolerance for error. Proficient in CRM systems, Salesforce, SAP S/4HANA, and Advanced Excel.

Excellent

English communication skills with full remote work setup.

Back Office Executive at Ibex Global Pvt. Ltd. (2025-07 – 2026-03)

• Managed back-office operations, customer records, and workflow coordination for Allstate.
• Handled high-volume customer inquiries, emails, and support tickets ensuring timely resolution within SLAs.
• Utilised Salesforce CRM for customer data management, service tracking, and parts ordering.
• Collaborated with cross-functional teams on issue resolution, compliance, and operational continuity.

Finance Administrator at Future Connect Group (2024-12 – 2025-06)

• Managed booking-style workflows for student enrolments, course scheduling, and payment tracking.
• Coordinated with UK Head Office via email, phone, and messaging platforms with consistent professionalism.
• Maintained financial records, invoice processing, expense reconciliation, and vendor coordination.
• Prepared management reports and followed up on pending transactions and client queries.

Accountant cum Administrative Assistant at NSC, Pakistan Navy (2023-12 – 2024-10)

• Provided high-level admin and scheduling support to senior officers in a disciplined defence institution.
• Managed AP/AR, payroll, and financial records with full regulatory compliance and zero-error standards.
• Handled multi-stakeholder correspondence, documentation, and daily office operations.
• Formally certified by Lt. Commander Asad Rafaqat Khan for exceptional proficiency.

Assistant Accounts & Admin at Islamabad Diagnostic Centre Pvt. Ltd. (2020-12 – 2023-11)

• Supported admin and accounts across a 100+ branch national healthcare network — high-volume, fast-paced.
• Handled multi-channel customer communications (phone, email, in-person) providing professional, timely responses.
• Maintained appointment and patient records across reservation-style management systems.
• Recognised by AGM HR & Ops for integrity, reliability, and strong commitment to duties.

ACCA in Accounting – Association of Chartered Certified Accountants

FSc – Bahria College, Islamabad (2018-06 – 2020-06)