Simi Khan
Receptionist & Order Taker
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About
Enthusiastic and customer-focused professional with over 5 years of diverse experience in customer service, sales, reception, and administration across telecommunications, real estate, corporate support, and hospitality sectors. Skilled in greeting guests, handling inquiries, managing front desk operations, and ensuring excellent client satisfaction. Known for strong communication, organizational skills, and the ability to work efficiently in fast-paced environments.
Committed to delivering a positive first impression and creating a welcoming experience for every guest.
Experience
Receptionist & Order Taker at Dani Restaurant (2025-04 – 2026-04)
- Greeted and welcomed guests with a warm and professional attitude.
- Managed dine-in, takeaway, and phone orders accurately.
- Handled reservations and coordinated seating arrangements.
- Assisted in menu inquiries and provided excellent customer service.
- Maintained cleanliness and organization of the front desk area.
- Handled payments and maintained daily sales records.
Chat Support Specialist at Quickence Company (2024-04 – 2025-03)
- Provided timely and professional chat support to customers.
- Resolved customer inquiries and issues efficiently.
- Collaborated with teams to improve customer experience.
- Maintained accurate records of chats and customer interactions.
- Contributed to process improvements and customer satisfaction.
Customer Sales Representative (CSR) at Shaheen Complex (Abacus Consulting) – Telenor 345 Campaign (2022 – 2024)
- Managed inbound campaign and achieved sales targets.
- Provided excellent customer service and resolved concerns.
- Built strong client relationships and ensured customer satisfaction.
- Analyzed customer needs and offered suitable solutions.
Tele Sales Representative (TSR) at Zameen.com (2020 – 2022)
- Conducted outbound calls to promote property listings.
- Achieved highest performance and met sales targets.
- Maintained CRM and followed up on leads effectively.
- Informed clients about property details and closing deals.
Education
Intermediate – Lahore Board (Private) (2017 – 2017)
Matriculation – Lahore Board (Private) (2015 – 2015)
