Sirosh Farjam

IT Support professional and Bachelor of Science in Computer Science student with hands-on experience in customer support, Windows troubleshooting, network assistance, and CRM ticketing systems. Skilled in resolving technical issues, user support, hardware/software troubleshooting, and incident management. Strong problem-solving and communication skills with a focus on delivering excellent user experiences.

Maga Project Manager at Tcs (2026-02 – 2026-04)

Call Center Representative at Medicare Company (2025-01 – 2025-06)

• Provided Level-1 technical support to 40+ customers daily, resolving software access, account, and system-related issues through phone and email.
• Created and managed support tickets using CRM systems with accurate issue documentation.
• Achieved a strong first-call resolution rate by applying effective troubleshooting techniques.
• Escalated complex technical issues to Tier-2 support teams with detailed reports.
• Guided users on system navigation and basic troubleshooting, helping reduce repeated support requests.

Digital Marketing Executive at Freelance (2024-01 – Present)

• Managed Windows-based systems and supported technical operations for digital marketing activities.
• Installed, configured, and troubleshot software and hardware to maintain smooth workflow.
• Used Excel for campaign analysis and prepared technical performance reports.
• Provided technical assistance to improve operational efficiency.

Bachelor of Science in Computer Science (CS) – Preston University (2022-07 – 2025-07)

FSc in Medical (2020-01 – 2021-01)

Matriculation in Science (2018-01 – 2019-01)