Sumbal

Detail-oriented and reliable Virtual Assistant and Customer Support Representative with 2 years of experience handling Shopify clients and providing customer support. Experienced in managing customer inquiries, resolving issues, maintaining accurate records, handling multiple tasks, and ensuring a positive customer experience through professional written and verbal communication. Strong command of English with excellent organizational, problem-solving, and communication skills.

Proficient with computers, digital communication tools, customer-service workflows, and online platforms. Also skilled in Data Analytics, Business Intelligence, and Search Engine Optimization (SEO). Seeking a long-term remote opportunity in guest relations and short-term rental operations.

Customer Support Representative / Shopify Client Handling (Present)

Managed customer inquiries and provided professional support through online communication channels. Communicated with clients clearly and professionally, resolved issues, maintained records, handled multiple requests, followed up with customers, coordinated information between teams, and developed strong organizational and problem-solving skills.

Associate Degree Program (ADP) in English / Applied Linguistics – University of the Punjab

BS in English / Applied Linguistics