Sohaib Raza
It helpdesk officer
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About
A highly motivated and detail-oriented BS in Computer Science graduate with 1.5 years of proven experience as an IT Helpdesk Officer. Expert in diagnosing and resolving hardware, software, and network issues, while maintaining a strong focus on satisfaction and efficient service delivery. Eager to leverage a strong technical foundation and problem-solving skills in a challenging IT role.
Experience
IT Helpdesk Officer at Sui Northern Gas Pipeline Limited Pakistan (2024-01 – Present)
Provided technical support and assistance to end-users by diagnosing and resolving hardware, software, and network issues efficiently. Managed user accounts, access permissions, and handled support requests through helpdesk ticketing systems with timely responses and accurate record-keeping.
- Diagnosed and resolved hardware, software, and network issues efficiently
- Installed and maintained computer systems, printers, and peripheral devices
- Managed user accounts and access permissions
- Handled support requests through helpdesk ticketing systems
- Maintained accurate records of incidents and solutions
- Contributed to IT system upgrades, data backups, and security updates
- Improved system reliability and enhanced user satisfaction
Education
Bachelor of Computer Science in Computer Science – University of Sialkot (2020-01 – 2024-12)
Intermediate of Computer Science in Computer Science – Govt Murray College (2018-01 – 2020-12)
