Sohaib Raza

A highly motivated and detail-oriented BS in Computer Science graduate with 1.5 years of proven experience as an IT Helpdesk Officer. Expert in diagnosing and resolving hardware, software, and network issues, while maintaining a strong focus on satisfaction and efficient service delivery. Eager to leverage a strong technical foundation and problem-solving skills in a challenging IT role.

IT Helpdesk Officer at Sui Northern Gas Pipeline Limited Pakistan (2024-01 – Present)

Provided technical support and assistance to end-users by diagnosing and resolving hardware, software, and network issues efficiently. Managed user accounts, access permissions, and handled support requests through helpdesk ticketing systems with timely responses and accurate record-keeping.

• Diagnosed and resolved hardware, software, and network issues efficiently
• Installed and maintained computer systems, printers, and peripheral devices
• Managed user accounts and access permissions
• Handled support requests through helpdesk ticketing systems
• Maintained accurate records of incidents and solutions
• Contributed to IT system upgrades, data backups, and security updates
• Improved system reliability and enhanced user satisfaction

Bachelor of Computer Science in Computer Science – University of Sialkot (2020-01 – 2024-12)

Intermediate of Computer Science in Computer Science – Govt Murray College (2018-01 – 2020-12)