Shift Manager at Agha Juice (2025-11 – Present)
- Supervised daily branch operations during assigned shifts to ensure smooth and efficient service.
- Managed and coordinated staff schedules, attendance, and task assignments.
- Ensured excellent customer service by addressing customer inquiries, complaints, and feedback professionally.
- Monitored product quality, hygiene standards, and food safety compliance in accordance with company policies.
- Oversaw cash handling, sales transactions, and end-of-shift cash reconciliation.
- Maintained adequate inventory levels by monitoring stock, placing requisitions, and reducing wastage.
- Trained and guided team members on operational procedures, customer service standards, and workplace safety.
- Ensured cleanliness and proper maintenance of the outlet, equipment, and customer service areas.
- Prepared daily sales and operational reports for management review.
- Coordinated with suppliers and management to ensure uninterrupted business operations.
- Achieved sales targets by promoting products and improving customer satisfaction.
- Handled peak-hour operations efficiently while maintaining service quality and team productivity.
Quality Controller of Embroidery at SANA SAFINAZ Fashion (2023-09 – 2025-08)
- In-House, In-Line Inspection of Stitching for Quality Assurance.
- In-House check the fabric Quality accordingly to requirement of each article.
- Make Daily Table checking for stitching In-line.
- Generate report for Quality Assurance.
- Maintain Quality in production and coordinate with HOD
Tailor at Nasurullah Tailor shop (2023-01 – 2023-07)
- As a Tailor, duties include constructing, modifying, altering, and repairing garments for the clients.
- Ability to help customers in selecting the type of material as well as the design for the clothing.
- Sew garments which are old and outdated as per the requirements of the clients.
- Remove all the chalk marks as well as ironing the garments.
Branch Manager at Creamy Ice Café (2016-09 – 2022-12)
- Maintain proper health and safety regulations in the CIC.
- Responsible for training and development of new employees.
- Create a positive customer experience by delivering a high level of service; ensure all team members engage customers to understand the customer's needs and exceed the customer's expectations.
- Maintain a positive work environment for employees.
- Maintain and process orders of CIC products and supplies.
- Greet all customers in a friendly and welcoming manner.
- Retain a general knowledge of our ice cream flavors and varieties.
- Fulfill customer orders for ice cream purchases.
- Maintain clean work areas and have supplies stocked at all time.
- Responsibility for maintaining inventory.
Sales Incharge at Roop Kala (2012 – 2016)
- Selecting new products and reviewing the old
- Maintaining relationships with existing suppliers while seeking new ones
- Finding the right suppliers and negotiating prices
- Stock control
- Promoting products
- Reacting to any changes in customer demand
- Getting feedback from customers
Senior Salesman at Al-Sayyed Garments (2002 – 2011)
- Displaying items
- Serving customers
- Dealing with any queries or complaints
- Advising customers on their purchases
- Ordering, managing and taking out stock
- Overseeing deliveries
- Managing and motivating staff
- Making sure sales targets are met
Supervisor, tailor, manager at Father's factory High Class Garments (1988 – 2001)
- Duties of sewing, modifying, altering, and repairing garments for the clients.
- Monitoring work of the team members
- Overall management of the assigned tasks and people.
