Sufyan Memon

A results-driven professional combining hands-on HSE field experience with proven expertise in data operations and customer service. Recognised for maintaining rigorous safety standards, delivering accurate datasets at speed, and exceeding KPIs in fast-paced environments. Committed to continuous improvement across every function.

HSE Assistant Officer at Novatex Limited (Present)

• Support implementation and monitoring of HSE policies across site operations to ensure full regulatory compliance.
• Conduct routine workplace inspections and risk assessments to proactively identify and eliminate hazards.
• Maintain HSE records, incident reports, and compliance documentation to audit-ready standards at all times.
• Coordinate safety drills, toolbox talks, and awareness programmes for site personnel regularly.
• Liaise with operations and management teams to embed safe work practices across all departments.

Data Extractionist at Limesoft Software Logics (2025-03 – Present)

• Retrieved, cleaned, and structured large datasets from websites and databases for client applications.
• Collaborated with developers and analysts to ensure data integrity and support data-driven solutions.
• Leveraged Excel automation to streamline reporting workflows and significantly reduce manual processing.
• Maintained a consistent typing speed of 120 WPM, ensuring fast and accurate data delivery on all projects.

Customer Support Executive at Catcos Pvt Ltd (2024-01 – 2024-08)

• Delivered high-quality customer support consistently meeting all resolution time and quality targets.
• Resolved customer issues promptly and escalated complex cases to the appropriate teams with full context.
• Collaborated cross-functionally to surface recurring pain points and drive measurable service improvements.

Customer Chat Support Representative at Tribe Consulting — Daraz Campaign (2023-06 – 2023-12)

• Exceeded all KPIs including Average Handling Time (AHT) and Customer Satisfaction Score (CSAT) throughout campaign.
• Recognised as a top performer for consistently high scores across a high-volume live chat environment.
• Handled complex customer inquiries, complaints, and resolutions with professionalism and efficiency.

B.S. in Environmental Science – Federal Urdu University, Karachi (2019 – 2024)

Intermediate – Govt Boys Degree College, Hyderabad (2016 – 2018)

Matriculation – SAL Secondary School, Karachi (2016)