Restaurant Manager - Wrap Master - Mirpur Azad Kashmir Branch
(2025-01)
- Operational Management: Overseeing daily Front of House (FOH) and Back of House (BOH) operations, ensuring seamless service and cleanliness in all areas.
- Financial Control: Managing budgeting, forecasting, and expense tracking to maximize profitability, reducing waste and controlling food/labour costs.
- Compliance & Safety: Maintaining health, hygiene, and safety standards, including food safety regulations (HACCP), and ensuring all staff follow protocols.
- Team Leadership: Recruiting, training, supervising, and scheduling staff, conducting pre-shift meetings to communicate daily goals and special events.
- Customer Experience: Handling guest complaints, building loyalty, and maintaining high service standards to improve online reviews and repeat business.
- Inventory Control: Managing stock levels, conducting inventory audits, and ordering supplies to prevent shortages while minimising waste.
- Security: Implementing security procedures to protect company assets, staff, and guests.
Restaurant Manager - Marhaba Arab Restaurant - Lanzhou, China
(2024-01 - 2025-01)
- Operational Management: Overseeing daily Front of House (FOH) and Back of House (BOH) operations, ensuring seamless service and cleanliness in all areas.
- Financial Control: Managing budgeting, forecasting, and expense tracking to maximize profitability, reducing waste and controlling food/labour costs.
- Compliance & Safety: Maintaining health, hygiene, and safety standards, including food safety regulations (HACCP), and ensuring all staff follow protocols.
- Team Leadership: Recruiting, training, supervising, and scheduling staff, conducting pre-shift meetings to communicate daily goals and special events.
- Customer Experience: Handling guest complaints, building loyalty, and maintaining high service standards to improve online reviews and repeat business.
- Inventory Control: Managing stock levels, conducting inventory audits, and ordering supplies to prevent shortages while minimising waste.
- Security: Implementing security procedures to protect company assets, staff, and guests.
Stenographer / Computer Operator - Municipal Committee Barnala - Azad Kashmir, Pakistan
(2021-01 - 2024-01)
- Dictation and Transcription: Taking dictation (often 100+ words per minute) during meetings, interviews, or office proceedings and transcribing them into accurate, formatted documents.
- Office Correspondence: Preparing and typing letters, reports, memos, and emails, often handling confidential information.
- Administrative Support: Managing schedules, booking appointments, arranging meetings, and organising travel itineraries.
- Documentation and Record Maintenance: Filing, updating, and managing records, ensuring files are easily accessible for reference.
- Data Entry: Maintaining computerised databases and generating reports as needed.
- Communication and Liaison: Interacting with other departments and external stakeholders on behalf of the supervisor.
CRO / Computer Operator - Allied School Barnala - Azad Kashmir, Pakistan
(2014-01 - 2021-01)
- Admission Management: Overseeing the entire admission process, including handling inquiries, processing enrolments, and issuing admission slips.
- Record Maintenance: Maintaining accurate, up-to-date files, software records, and databases for enrolled students.
- Parent/Guardian Liaison: Building strong, positive relationships with parents to ensure satisfaction and address concerns.
- Fee Administration: Following up with parents or guardians regarding fee payments and maintaining records of defaulters.
- Administrative Support: Managing teacher short leaves, ensuring proper documentation (signatures from coordinators/principals), and issuing short leave slips to students.
- Public Relations: Representing the school to the community and fostering a welcoming environment.
