Sumar Joseph

GoHighLevel Expert with 5+ years of experience in SaaS, funnel design, automations, integrations and complete CRM customer support. I've conducted 3,000+ client sessions with 2,500+ five-star ratings — and I bring the rare mix of technical depth and people skills that actually moves the needle for businesses.

GHL Expert at HLPT (SaaS & Customer Support Agency) (2024-12 – Present)

• Conducted 3,000+ Zoom-based GHL troubleshooting sessions at HLPT, earning 2,500+ five-star ratings.
• Resolved a wide range of GoHighLevel issues for agencies and sub-accounts, consistently delivering fast, effective, and highly rated support.

Level 2 Customer Support Manager at Growthable (SaaS & Customer Support Agency) (2023-01 – 2024-12)

• Served as a Level 2 Customer Support Manager at Growthable, leading the email support ticketing team and successfully resolving 5,000+ tickets related to sub-account and agency concerns.
• Managed team operations end-to-end, ensuring fast response times, high resolution rates, and consistent client satisfaction across all support interactions.

GHL Expert and Customer Support Manager at Tax Revenue Manager (2023-01 – 2023-12)

I've worked with Tax Revenue Manager which is a SaaS Company based on GoHighLevel. I worked in this Agency as a GHL Expert and Customer Support Manager and built the whole SaaS System of this Agency.

GHL Expert at Mean Funnels (2020-01 – 2023-12)

Progressed from GHL Intern to full-fledged GHL Expert at Mean Funnels (2020–2023), a GoHighLevel SaaS agency. Specialized in funnel design, landing pages, and automations while onboarding and training clients on the GHL platform.

English Teacher at National University of Modern Languages (NUML) (2018-01 – 2021-12)

I've worked as a English Teacher in the National University of Modern Languages (NUML) in Pakistan for three years.

Support Representative at AME America Call Center (2016-01 – 2018-12)

I've worked as a Support Representative in a Call Center that provide support to people in need of IT Assistance over the Phone for two years.

Sales Promotional Officer at BHS Pharmaceuticals (2014-01 – 2015-12)

I've worked as a Sales promotional officer in BHS Pharmaceuticals in my City while I was studying to cover for my tuition.

Bachelors in Information Technology – Bahauddin Zakariya University (2012-01 – 2016-12)

– National University of Modern Languages (NUML) (2018-01 – 2021-12)