Sunny Malik

I am an enthusiastic person whose main goal is to develop professional growth To indulge myself into a profession where I can apply all the knowledge and skills that I have acquired in college in trainings work as well as interact with people from different walk of life and gain new skills necessary to uplift my personality and career.

Team leader/ Hospitality Trainer - Applebee's Grill and bar/ International house of Pancakes (IHOP) - Dubai Festival City – Dubai, United Arab Emirates

(2023-01)

• Supervise front-of-house operations, managing a team of 15+ staff to deliver high-quality service to over 200 guests daily.
• Increased guest satisfaction scores by 20% through proactive customer engagement and personalized service.
• Trained new hires in customer service protocols, upselling strategies, and health & safety compliance, reducing customer complaints by 30%.
• Managed cash reconciliation, POS operations, and ensured smooth restaurant opening and closing procedures.
• Recognized as Employee of the Month for outstanding leadership and sales performance.
• Developed a mentoring program to onboard and train new team members, reducing turnover by 15%
• Maintained inventory and placed supply orders to ensure smooth operation during peak hours.

Server - Applebee's grill and bar/International house of Pancakes (IHOP) - Dubai Festival City – Dubai, United Arab Emirates

(2021-01 - 2023-12)

• Lead daily floor operations including customer service, table assignments, food -running, and closing duties.
• Train new staff in service standards, menu knowledge, safety, hygiene, and brand procedures.
• Monitor team performance and support in achieving monthly guest satisfaction and sales targets.
• Handle guest complaints professionally and ensure timely resolution.
• Manage POS operations, cash handling, voids, discounts, and bill corrections.
• Ensure compliance with food safety, sanitation, and brand SOPs.
• Support kitchen coordination during peak hours for smooth service flow.
• Maintain 20+ perfect bills per month as per brand expectations.
• Assist managers with inventory, stock rotation, and shift reports.

Captain Waiter - Legends hotels and Groups

(2018-01 - 2020-12)

• Supervise daily restaurant floor operations to ensure smooth service and guest satisfaction.
• Lead and support a team of waiters, assigning tables, monitoring performance, and ensuring service standards are met.
• Handle guest complaints and special requests professionally, maintaining a positive dining experience.
• Train new staff on menu knowledge, upselling techniques, health & safety standards, and company procedures.
• Coordinate with kitchen and management teams to ensure efficient food delivery and communication.
• Manage table reservations, seating arrangements, and high-volume rush hours.
• Promote add-ons and upselling strategies to increase sales and achieve monthly targets.
• Ensure restaurant cleanliness, hygiene, and compliance with food safety guidelines.
• Prepare daily reports, checklists, and assist with inventory and stock control

Accounting and Finance - Islamabad post graduate college of commerce (2018-01)

A+ - Cabin Crew (IATA) - Blue Ocean Academy (2023-01)