Associate Functional Consultant – SAP S/4 Hana - Excellence Delivered - EXD - Lahore, Pakistan
(2022-06)
As an SAP SD CONSULTANT responsible for evaluating client requirements and proposing adequate and effective solutions, responding to business and user faults within agreed timescales, supporting live systems as well as upgrades and enhancements, involved from the design phase through to development, and in charge of SAP SD logistics activities.
- Evaluating a client requirements and then proposing adequate and effective solutions.
- Responding to business and user faults within agreed timescales.
- Support of live systems as well as upgrades and enhancements.
- Involved from the design phase through to the development.
- In charge of the SAP SD logistics activities.
SAP SD Consultant - Eastgate Industries Pvt. Ltd. - Lahore, Pakistan
(2022-08)
Implementation and support of SAP SD module for multiple brands including Bareeze, Bareeze Man, Minnie Minors, Rang Ja, Chinyere, and The Fred.
- Implementation of SD Module
- Retail pro integration with sap s4/ Hana FVB
- Preparation of FSF forms
- Customizing stock reports
- Training manuals preparation
- Strong Technical Knowledge for customization
- SQVI Reports creation as per requirement
SAP SD Consultant - Naubahar Bottling Company (Private) Limited - Pakistan
(2024-09)
New Plant Configuration and setup for expanded business operations.
- Successfully configured a new plant in the SAP SD module to support expanded business operations.
- Established a new Sales Organization and assigned it to the existing Company Code.
- Set up a new Sales Area and opened a new Sales Office to facilitate regional operations.
- Defined and maintained plant master data and integrated it with relevant sales areas and distribution channels.
- Creation of new shipping points for specific operations.
- Determined appropriate document types and leveraged existing pricing schemas to ensure alignment with business requirements.
- Created new account assignments to ensure customer-based GL entries.
- Implemented separate account determination to post GL entries specific to the new Sales Organization.
- Conducted end-to-end testing to ensure seamless order-to-cash processes.
- Delivered end-user training and post-go-live support to ensure smooth adoption.
SAP SD Associate Consultant - Excellence Delivered - EXD - Lahore, Pakistan
(2022-08)
Configured and customized SAP SD module to meet business requirements with expertise in enterprise structure, sales processes, master data maintenance, and process configurations.
- Configured and customized SAP SD module to meet business requirements.
- Configured the Enterprise structure including sales area, common distribution channel, common division, shipping point and related determinations.
- Sales Processes: Inquiry, Quotation, Sales Order, and Return Sales, Debit memo, Credit memo.
- Master Data Maintenance, Customer Master Data, Material Master Data, and Condition Master Data.
- Collaborated with the Sales and Distribution team lead to analyze and map business processes.
- Resolved issues related to sales order processing, billing, and delivery processes and configured Condition tables, Condition types & Access sequence.
- Conducted user training sessions and provided ongoing support to end-users for SAP SD processes.
- Configured consignment process, third party process, intercompany process, partner determination and free goods determination.
- Developed and maintained documentation such as functional specification forms, test scripts, and user manuals.
- Supported in integration of POS with SAP SD and other relevant modules.
Customer Care Officer - Kenwood & Homage Electrical Home Appliance Pvt Ltd - Pakistan
(2019-05 - 2021-09)
Provided customer support and service coordination for electrical home appliances.
- Interacted with customers in person, over the phone, and via email to address inquiries, provide product information, and resolve issues related to electrical home appliances.
- Utilized product knowledge and technical expertise to guide customers through troubleshooting steps and resolve minor technical problems remotely.
- Coordinated with the service department to schedule repairs, installations, and maintenance visits, ensuring prompt service delivery.
- Collaborated with sales teams to process orders, arrange deliveries, and provide accurate shipment tracking information to customers.
- Documented customer interactions, inquiries, and feedback in the CRM system to maintain comprehensive records and facilitate future follow-ups.
- Assisted in handling escalated customer issues, working closely with supervisors to reach satisfactory resolutions.
