Syed Maqbool Zaidi

A self-motivated individual, Capable of communicating at all levels. Seeking career with a professional organization and would like to gain experience in Challenging role. Solicitous and energetic with mature approach towards personal and team objectives.

Sales Associate - UBL Al Ameen Funds Management

(2018-05 - 2018-12)

• Work as Sales associate

PHONE BANKING OFFICER - BANK AL HABIB Ltd

(2018-12 - 2021-03)

Working as a Phone Banking Officer.

• Handling of Tele-Banking Service (IVR)
• Providing Product knowledge as desired by the customer
• Maintain queue wait time
• Lodgment of complaints and request as desired by the customer

TEAM CO-ORDINATOR - BANK AL HABIB Ltd

(2021-03 - 2022-05)

Working a Team Leader.

• Manage floor activities
• Handle escalation calls
• Maintain all Kpi's and record of all team members

MIS & IT SUPPORT OFFICER - BANK AL HABIB Ltd

(2022-05)

Working as a MIS/ISM analyst & look after IT related issue.

• Monitor PRI, Hardware, Software & all technical related issues on daily basis
• Ensure daily backup of call center records are maintained
• Co-ordination with Vendor for Fixation and Updation
• UAT and deployment of new project

S.S.C - Matriculation - Board of Karachi

H.S.C - Intermediate - Board of Karachi

Graduation - International Relations - University of Karachi

Master - International Relations - University of Karachi