IT Officer at The Superior Group (TSG) – Corporate Office (2024-12 – Present)
- Use remote support tools
- Responsible for installation of Desktop/Laptop
- Strong communication skills for interacting
- Respond to user requests for assistance
- Managed day-to-day operations
- MAC & SYSTEM Software installation & Troubleshooting
- IP Phone Configuration
- MAC OS installation
- Have great knowledge of system hardware
- Data Recovery
- Ability to prioritize and manage multiple tasks
- Ability to collaborate with team members
- Excellent customer service skills
- Computer Hardware Installation
- System Installations
- Microsoft Office
- Computer Hardware
- IT Operations
- Hardware Diagnostics
- MAC Installation
IT Engineer at 92 News HD (2021-07 – 2024-12)
- Adobe Premiere Installation & Troubleshooting
- Coordination with ISP
- System maintenance activities
- Knowledge of networking concepts, IP addresses, and connectivity issues
- Experience with installing, updating, and configuring software applications on various platforms
- Active Directory for user account management, password resets, and group policy administration
- Knowledge of virtualization technologies like VMware or KVM. Ability to create, configure, and manage virtual machines
- Proficiency in various operating systems, such as Windows, Windows Server, Ubuntu, or others, depending on the organization's environment
- Experience with network hardware such as routers, switches, firewalls
- Experience with using monitoring tools to track system performance and troubleshoot issues effectively
- Strong communication skills for interacting with team members
- Ability to work collaboratively in a team environment
- Provide support to the clients
- Software and hardware troubleshooting related with Network, Hardware and software level
- Diagnose, troubleshoot, and resolve hardware & software issues of clients
- Upgrade or replace defective components when necessary
- Basic project management skills to plan, implement, and manage system-related projects
- Responsible for installation, configuration & troubleshooting of Desktop/Laptop software for new Computers, printers and Installation of Third-party applications & virus protection software
- Assist in the monitoring & maintenance of all LAN equipment to ensure optimal performance, including hardware & software upgrades as needed and taking regular backups
- Forwarding daily activity reports backup reports
- Provide Support to other bureaus
- Managed day-to-day operations of company network and systems
- Configure and administer computer networks and related computing environments including connectivity with servers, computer hardware, systems software, applications software
- Troubleshoot Desktop Systems, Laptops and Printers
- Manage Software and hardware System Related issues windows installation
- Mac Filtering of internal users for accessing the internet services on LAN and wireless network
- Have great knowledge of system hardware
- Basic hardware troubleshooting skills, including diagnosing and replacing faulty components
- Ability to collaborate with other IT professionals, such as system administrators and network engineers, to address more complex issues
- Ability to troubleshoot and resolve issues related to desktops, laptops, printers, and other IT peripherals
- Octopus (News Room Management System)
- Printer Installation & Troubleshooting
- Excellent customer service skills to effectively communicate with users and provide support in a friendly and helpful manner
- Patience and the ability to empathize with users who may be facing technical challenges
- Coordination with Vendors
- PROMPTER (Auto-Cue & Auto-Script)
- WASP Installation & Troubleshooting
- Printers Installation & Troubleshooting
IT Engineer at Public News (2018-06 – 2021-07)
- GV (Grass-Valley) news automation support
- MAC OS support
- Deployment or installation hardware including Computer systems, Display devices and other peripherals (Printers, Scanners, Routers, Switches, Wi-Fi Access Points, Projector, Bio-metric Attendance or Face recognition Systems)
- Providing technical support on-site or via remote-access systems
- Repairing hardware malfunctions, software issues
- Maintain files (Complain log, New User Form, Hardware forms or daily work sheet)
- Final Cut Pro (FCP) installation & troubleshooting
- Installation of Microsoft Windows, Servers and different Application Software like MS Office Installation, Configure outlook or Bio Metric System and enrolling employees
- Setting up user accounts in Domain Server, reset passwords or delete and lock user accounts
- Installed and Configure DC, ADC, DHCP, DNS and File Server
- Routine LAN administration and maintenance, IPV4 related network management
- Maintaining backups of Servers and Computers
- Install Microsoft Outlook and user profile configuration
- Maintain the system inventory and responding to client IT support requests
- Keeping a record of issues and faults along with solutions, for future reference
- Installation & troubleshooting of all adobe applications
- Have great knowledge of system hardware
- Working experience on PROMPTER (Auto-Script)
- IP Phone Configuration
- Managed day-to-day operations of company network and systems
- Configure and administer computer networks and related computing environments including connectivity with servers, computer hardware, systems software, applications software
- Troubleshoot Desktop Systems, Laptops and Printers
- Manage Software and hardware System Related issues windows installation
- Mac Filtering of internal users for accessing the internet services on LAN and wireless network
- Basic hardware troubleshooting skills, including diagnosing and replacing faulty components
- Ability to collaborate with other IT professionals, such as system administrators and network engineers, to address more complex issues
- Ability to troubleshoot and resolve issues related to desktops, laptops, printers, and other IT peripherals
- Printer Installation & Troubleshooting
- Excellent customer service skills to effectively communicate with users and provide support in a friendly and helpful manner
- Patience and the ability to empathize with users who may be facing technical challenges
- Coordination with Vendors
- PROMPTER (Auto-Cue & Auto-Script)
- WASP Installation & Troubleshooting
- Printers Installation & Troubleshooting
IT Engineer at City News Network (2016-05 – 2018-05)
- MAC OS & applications installation
- Final Cut Pro (FCP) installation & troubleshooting
- Installation & troubleshooting of all adobe applications
- Manage operating systems, application patching, backup applications, and antivirus software for workstations, laptops
- Support employee mobile devices for email and communications
- Troubleshooting of Computer hardware related problems like (Printer, Drivers, and Proxy settings)
- Checking Antivirus updated status
- Setup or replace computers, troubleshot or replacement and up gradation of Storage's (IDE, SATA, SSD), Ram, Motherboard, Processor and Power Supplies
- Weekly status reports and present to Head of Department
- Air-Box installation & troubleshooting
- Working experience on NEWSY (News Management System)
- Work experience on FTP (File Transfer Protocol)
- Working experience on WASP
