Syed Umar

Escalated unresolved issues to appropriate internal teams for swift resolution. Provided feedback to management on common customer issues to support product and service improvements. Maintained adherence to company policies while delivering consistent and professional customer support.

Customer Support Executive at Tribe Consulting (2024-02 – 2024-06)

• Escalated unresolved issues to appropriate internal teams for swift resolution.
• Provided feedback to management on common customer issues to support product and service improvements.
• Maintained adherence to company policies while delivering consistent and professional customer support.

Floor Incharge at Merit n Merit Educational Network (2025-04 – 2025-07)

• Coordinated with inventory management to maintain adequate stock levels and timely replenishment.
• Supervised daily operations of the sales floor to ensure smooth workflow and optimal customer service.
• Trained and managed floor staff, delegating tasks to meet targets and operational goals.

SSC – Government comprehensive higher secondary school (2020-01 – 2021-12)

Intermediate – Bahria Foundation College (2021-01 – 2023-12)

BS in Microbiology – Karachi University (2025-02)