Tahir Jameel

Administrative and IT Operations Specialist with 9+ years of progressive experience at a single organization, advancing from records management to a full admin-and-technology role. Skilled in resolving 20+ daily client queries, training endusers, managing financial records, and producing MIS reports. Combines hands-on IT support with strong administrative and data-management expertise.

Administrative & IT Operations Specialist at SoftTouch IT Solutions (2017-02 – Present)

• Serve as primary point of contact for 20+ daily client queries, diagnosing software issues, providing step-by-step guidance, and training end-users on wholesale and distribution systems.
• Deliver full IT support across hardware, software, printers, and networks using on-site and remote tools (TeamViewer, AnyDesk), reducing office downtime.
• Manage in-house accounting software for invoicing, bank reconciliation, customer records, and vendor followup, maintaining 100% accuracy across financial records.
• Produce MIS reports for management and use SQL to query and validate database records, improving data accuracy and reporting speed.
• Led full digitization of legacy records and redesigned filing workflows, cutting retrieval time and strengthening audit and compliance readiness.
• Coordinated meetings and streamlined paperwork processes to improve day-to-day operational efficiency.

Bachelor of Arts in B.A – University of Peshawar (2019)

Diploma in Information Technology in DIT – Board of Technical Education (2015)

Diploma in Commerce in D. Com – Board of Technical Education (2014)