Taimoor Arshad

BS IT graduate with a strong interest in data analysis and reporting. Experienced in handling records, managing data, and generating structured information through CRM and operational systems. Skilled in Microsoft Excel and data organization, to build a career in MIS and data-driven decision-making.

Customer Support Coordinator at Generation Technology (2025-01 – Present)

• Handled customer queries and provided prompt solutions to maintain satisfaction
• Coordinated with suppliers to resolve product-related issues and secure refunds
• Maintained accurate return records and balanced payments for financial reconciliation
• Monitored account health to ensure compliance with policies

Social Media Coordinator at Faisal Movers (2016-01 – 2020-12)

• Managed and recorded customer data using CRM systems
• Maintained complaint logs and generated follow-up reports
• Analyzed recurring issues to support operational improvements

Ecommerce Marketing Manager at Flipcost (2020-01 – 2026-12)

• Maintained structured records of orders, returns, and financial transactions
• Analyzed return trends and coordinated with suppliers for resolution
• Ensured accurate data tracking for account health and compliance

Bachelor of Science in Information Technology in Information Technology – University of Education, Lahore (Multan Campus) (2018-01 – 2022-12)