Talha Parvez

Dedicated and results-driven Raast Monitoring Officer with extensive experience spanning real-time digital banking operations and public sector project administration. Proven expertise in monitoring Pakistan's Raast Instant Payment System, leveraging the ELK Stack (Kibana) and SBP Portal for deep log analysis, transaction verification, and incident management. Actively participated in key Raast operational initiatives including P2M rollouts, alias binding, and release monitoring.

Solid background in public sector operations with Pakistan Railways, handling digital data workflows and project reporting. Adept at maintaining strict regulatory compliance while ensuring high service availability in high-pressure environments.

Raast Monitoring Officer - Bank Alfalah Limited (via BCI Services)

(2024-01)

• Real-Time Transaction Monitoring: Conduct 24/7 proactive monitoring of high-volume Raast payment channels (P2P, P2M, IBFT) to ensure continuous transaction flows and uninterrupted system performance.
• Raast P2M & QR Operations: Supported operational monitoring for Raast Person-to-Merchant (P2M) workflows, ensuring smooth QR code processing, Request to Pay (RTP) processing, and merchant transaction verification.
• Alias & IBFT Resolution: Audited real-time Raast Alias registrations and mapping logs, investigating and resolving failed, pending, duplicate, or timeout transactions via ELK Kibana.
• Log & System Health Checks: Utilized ELK dashboards and the SBP Portal to analyze application server health, transaction queues, socket connectivity errors, and payment switch stability.
• Incident Management & SLA Compliance: Served as the first line of defense for processing anomalies; escalated critical incidents in strict adherence to SBP operational SOPs and bank SLAs.
• Stakeholder Coordination: Coordinated with the State Bank of Pakistan (SBP), internal IT support squads, and partner banks to resolve complex routing, connectivity, or settlement issues.
• Production Cut-Over Support: Provided continuous monitoring during scheduled Raast patch deployments, core banking maintenance windows, and post-implementation releases to ensure zero operational downtime.
• Reporting & Audit Readiness: Generated mandatory hourly, daily, weekly, and monthly performance reports and incident logs for regulatory compliance and audit tracking.

Computer Operator (BPS-12) - Pakistan Railways (Office of the S.F & A.O / Coal Loading Station Project, Karachi Cantt) - Karachi Cantt

(2020-09 - 2023-06)

• Project Data Management: Maintained and organized critical operational data systems for the running project of the Coal Loading Station, ensuring 100% accuracy and data integrity.
• Cross-Project Support: Provided administrative and allied work support for secondary high-priority public sector projects, including the Karachi Circular Railways (KCR) Project.
• Reporting & Documentation: Generated routine administrative summaries, progress trackers, and data records for the Senior Finance & Accounts Officer to assist in project evaluations.
• Workflow Optimization: Digitized offline records, managed official communication channels, and prepared project-ready files to streamline administrative operations.

Associate Degree in Arts - Arts - Allama Iqbal Open University, Islamabad (2026-06)