Tanveer Malik

Customer Service Professional with 10+ years of experience in customer support, administration, sales, and client relationship management. Skilled in handling customer inquiries through chat, email, phone, and face-to-face communication, using CRM systems, and resolving customer issues while maintaining high customer satisfaction. Additionally, I have 4+ years of freelance graphic design experience, working with international clients to deliver high-quality design solutions and build long-term professional relationships.

A quick learner who adapts easily to new systems and thrives in fast-paced environments.

Customer Support Representative at Current Employer (2021-01 – Present)

• Respond to customer inquiries through email, chat and phone.
• Resolve complaints professionally.
• Provide product information and order assistance.
• Maintain customer satisfaction and service quality.
• Coordinate with internal departments for issue resolution.

Sales Management Executive

• Managed client relationships. Achieved monthly sales targets.
• Prepared quotations and reports. Generated new business opportunities.

Front Desk Officer at Government Sector (Session Court) (2013-01 – 2023-01)

10 Years

• Managed front desk operations. Assisted visitors and handled official correspondence.
• Coordinated administrative activities. Maintained confidential records and documentation.
• Supported senior officers in daily operations.

Freelance Graphic Designer (2015-01 – 2024-12)

4+ Years

• Worked with clients worldwide through multiple freelance platforms, delivering high-quality graphic design solutions.
• Managed multiple projects simultaneously while meeting deadlines and client expectations. Built long-term relationships with international clients through consistent quality and reliable communication.

Diploma – IT LINKX (2009-01 – 2012-12)

Graduation in Arts, Humanities (2013-12)