BPO & Call Center Expert
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I am a highly adaptable, results-driven professional with extensive capability across Sales, Customer Service, Business Development, Operations, Management, Team Leadership, Client Relationship Management, and Strategic Coordination. I combine commercial acumen, operational discipline, persuasive communication, and analytical problem-solving to drive performance, strengthen customer relationships, develop business opportunities, and achieve sustainable organisational growth. I possess a proven ability to lead teams, manage complex workflows, resolve challenges decisively, optimise processes, exceed performance expectations, and translate strategic objectives into measurable results.
Resilient, intellectually agile, and exceptionally self-motivated, I thrive in demanding and fast-paced environments where leadership, accountability, innovation, customer excellence, revenue generation, and continuous improvement are fundamental to success.
Sales Director at WINDSOR LAW SOLICITORS UK (2025-01 – Present)
Litigation Head at QUANTUM CHAMBERS LAW UK (2023-01 – 2025-01)
Client Relation Manager at IBEX USA (2021-01 – 2022-01)
Customer Success Executive at MINDBRIDGE UK (2020-01 – 2021-01)
Sales Executive at IBSTEC UK (2018-01 – 2020-01)
MBA in Marketing – The Open University UK (2020-01 – 2025-01)
BS in Software Engineering – Virtual University of Pakistan (2019-01 – 2025-01)
