Tayyaba Umer

Multilingual logistics and operations professional with a Master’s degree in Political Science and 3+ years of progressive experience spanning customer support, dispatch services, fleet management, and freight brokerage operations. Proven track record of strengthening carrier relations, optimizing dispatch efficiency, and resolving complex customer issues with diplomacy and speed. Skilled at rate negotiations, load management, and operational problem-solving while leveraging tools like Microsoft Office Suite and Trucker Tools to streamline workflows.

Recognized as a strategic communicator, relationship builder, and results-driven team player committed to organizational growth and customer satisfaction.

Dispatcher & Operations - Maple Logistics (Freight Brokerage & Dispatch Services) - Pennsylvania

(2023 - 2025)

• Directed dispatch operations, ensuring efficient load assignments, timely pickups, and deliveries.
• Resolved owner-operator challenges, including carrier packet completion, load booking, and rate negotiation.
• Collaborated with carriers to secure profitable lanes and expand opportunities.
• Assisted with insurance documentation and compliance, ensuring accuracy and timeliness.
• Trained and guided drivers on route management, location updates, and technical app usage (Trucker Tools).

Dispatch & Fleet Management Specialist - IZU Enterprises

(2021 - 2023)

• Oversaw day-to-day fleet operations, tracking driver locations and ensuring smooth route execution.
• Conducted rate negotiations with brokers and maintained open, effective communication between carriers and clients.
• Managed carrier onboarding, setup packets, and compliance checks to streamline processes.
• Produced fleet activity reports and maintained operational data for performance analysis.

Customer Support Representative - Haseen Habib Corporation

(2019 - 2021)

• Delivered frontline customer support, managing inquiries and complaints with empathy and professionalism.
• Achieved consistently high customer satisfaction ratings by providing personalized solutions.
• Supported sales operations with order processing, documentation, and communication.

Operations Associate - Independent / Various Roles

(2015 - 2018)

• Coordinated logistics operations, including load booking, cancellations, and rescheduling.
• Prepared and submitted broker invoices, ensuring accuracy and timely processing.
• Acted as a bridge between carriers and customers to resolve operational issues quickly.

Master’s Degree - Political Science