Tehreem Hamad

Results-driven and strategy-focused professional with cross-functional experience spanning B2B business development, outbound client acquisition, and high-impact corporate support engineering. Proven track record in accelerating corporate lead pipelines, deploying targeted LinkedIn cold outreach frameworks, and navigating fast-paced operational workflows. Strong expertise in consultative client communication, critical escalation resolution, and workflow coordination, consistently meeting and exceeding strict delivery, revenue, and retention benchmarks.

Business Development Executive (BDE) - TransCure - Lahore, Pakistan

(2025-04 - 2026-06)

• Multi-Channel Lead Generation: Engineered and executed targeted B2B lead generation strategies, expanding active sales funnel through integrated campaigns across digital outreach channels and corporate databases.
• LinkedIn Cold Outreach & Social Selling: Spearheaded high-converting LinkedIn cold outreach campaigns, utilizing advanced search filters, boolean operators, and customized messaging templates to secure warm connections with C-suite executives and key corporate decision-makers.
• Pipeline & Database Management: Rigorously managed end-to-end sales workflows, tracking 100+ weekly prospective client touchpoints and lead interactions to ensure optimal pipeline health and reporting accuracy.
• Email & Outbound Communication: Orchestrated automated sequencing and high-volume cold outreach workflows using specialized mailing systems, expanding outbound deliverability metrics and setting higher meeting-booking ratios.
• Revenue Generation & Growth: Consistently achieved and exceeded competitive quarterly sales targets through consultative solution selling and persuasive client negotiations.

Customer Support Representative — Escalation Desk - Ibex Pvt Ltd - Lahore, Pakistan

(2023-02 - 2025-03)

• Escalation & Tier-2 Support Management: Handled complex customer escalations and critical support concerns utilizing advanced critical thinking; served as the primary point of contact for customer profiles requiring direct supervisor-level assistance.
• Logistics & Order Lifecycle Tracking: Seamlessly assisted clients with real-time order tracking, complex modifications, cancellation management, and time-sensitive delivery adjustments to facilitate rapid, express deliveries within a 2–4 hour window.
• Promotional Alignment & Client Engagement: Guided customers thoroughly regarding application promotions, discount structures, and time-bound early marketing offers, boosting promotional campaign adoption and customer engagement.
• Operational SLA Excellence: Maintained a 96% satisfaction rate while effectively managing high-intensity queues, ensuring all ticketing resolutions fully adhered to internal quality, clarity, and speed guidelines.

Bachelor of Commerce - Commerce - University of Sargodha (2021 - 2023)

Intermediate in Commerce - Commerce - ILM College (2019 - 2021)