Toufail Ahmed

Results-driven Senior Telecom Operations Professional with 20+ years of experience in fixed-line, FTTH, and GPON network operations at PTCL (Pakistan) and Etisalat (UAE). Demonstrated expertise in leading large-scale fiber migration projects, managing telecom exchanges, and supervising cross-functional technical teams. Proven track record of achieving SLA/KPI targets, improving operational efficiency, and delivering high-quality network services.

Holds a UAE Driving License and is open to relocation internationally.

Manager Operations (Acting) at Pakistan Telecommunication Company Limited (PTCL) (2016-01 – 2025-01)

Promoted to Manager Operations (Acting) in January 2016; led end-to-end operations of multiple large telecom exchanges across Karachi.

• Managed fixed-line, FTTH, and switching network operations ensuring 99%+ network uptime.
• Supervised teams of engineers and field technicians, setting performance targets aligned to SLA/KPI frameworks.
• Coordinated fault resolution, alarm monitoring, and network performance reporting.
• Liaised with cross-functional teams and third-party vendors to deliver infrastructure upgrades.
• Recognized as Employee of the Month (Dec 2024, Jan 2021) and awarded Excellence Award by Regional Management (2013).

Assistant Manager (Ops) at Pakistan Telecommunication Company Limited (PTCL) (2013-08 – 2015-12)

Executive Sales at Pakistan Telecommunication Company Limited (PTCL) (2025-02 – 2025-10)

Transitioned to sales function following organizational restructuring; managed B2B/B2C fixed-line accounts.

• Drove revenue growth through proactive customer engagement and service promotion.
• Maintained strong customer relationships and supported retention initiatives.
• Took early retirement in October 2025 to pursue new international career opportunities.

Engin. Supervisor Phones at Pakistan Telecommunication Company Limited (PTCL) (1995-09 – 2008-05)

• Monitored alarms on Alcatel E-10B switching systems and managed trunk route performance.

Customer Support Technician (CST) at Etisalat UAE (Dubai) (2008-05 – 2012-07)

Secondment from PTCL. Participated in large-scale GPON migration from copper DSL to FTTH across Dubai residential and commercial zones.

• Installed and commissioned FTTH/GPON services at customer premises (ONT, OLT, CPE configuration).
• Diagnosed and resolved fiber and access network faults, ensuring minimal downtime.
• Obtained UAE Driving License (2009); conducted field operations using company vehicles.

Master of Information Technology in Information Technology – Al-Khair University, AJK (2001-01 – 2003-12)

Bachelor of Commerce in Commerce – University of Karachi (1995-01 – 1997-12)

Diploma in Electronics in Electronics – Sindh Board of Technical Education (1991-01 – 1994-12)