Computer Science Graduate | Banking Operations | Digital Banking | Customer Service
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Detail-oriented Computer Science graduate seeking a role in branch banking operations to deliver accurate, efficient, and customer-focused financial services. Equipped with hands-on knowledge of cash handling, transaction processing, funds transfer, and account services, supported by strong MS Excel and data management proficiency. Committed to ensuring full KYC/AML compliance, maintaining zero-error financial records, and upholding the highest standards of banking integrity.
Proven ability to manage high-volume operations under pressure while building lasting customer relationships. Eager to contribute to branch performance, operational excellence, and deposit mobilization at a progressive financial institution.
Cx Representative Inbound at EasyPaisa Digital Bank (2026-05-19 – Present)
Serving as Customer Experience Representative (Inbound) at EasyPaisa Digital Bank, handling high-volume customer transactions related to digital wallet services, mobile banking, and payment processing with speed and accuracy. Resolved transaction discrepancies and account issues on first contact (FCR), while maintaining strict compliance with KYC and AML protocols to safeguard customer data, skills directly transferable to secure cash handling operations. Maintained accurate transaction records and consistently met performance targets including CSAT and NPS, reflecting reliability and strong customer service.
FullStack Web Development Intern at CodeAlpha (2026-01-20 – 2026-02-20)
Developed and deployed full-stack web applications using HTML, CSS, JavaScript, Django, and Node.js. Demonstrated strong attention to detail through database design, debugging, and performance optimization across customer-facing systems.
BS in Computer Science – University of Azad Jammu & Kashmir (2021 – 2025)
Intermediate – Govt. Bha-ud-din bhar boys higher secondary school (2019 – 2021)
