Tufail Khattak

Result-oriented IT & Network Professional with 8+ years of expertise in enterprise networking, security operations, and L1/L2 technical support. Skilled in troubleshooting hardware, software, and network issues for both onsite and remote environments. Experienced in managing Microsoft servers, endpoint devices, Cisco/Palo Alto/FortiGate firewalls, and LAN/WAN operations.

CEH certified with hands-on exposure to ethical hacking, vulnerability assessment, and Enterprise SIEM (Wazuh) deployment. Proven ability to resolve incidents efficiently, strengthen infrastructure security, and ensure high user satisfaction and operational continuity.

IT Analyst at Ministry of Climate Change (MOCC) (2022-03 – 2025-06)

Served as an IT Analyst delivering L1 and L2 support for the Ministry under a PSDP project, including:

• Analyzed existing IT systems, workflows, and security posture to identify risks, gaps, and improvement areas.
• Installed and configured Layer 2/Layer 3 switches ensuring secure and reliable network connectivity.
• Managed LAN/WAN environments, optimizing performance, availability, and access control.
• Implemented and administered Palo Alto Firewalls, including security policies, NAT, and application-based rules.
• Performed vulnerability assessment and basic penetration testing activities (aligned with CEH methodology) in controlled environments.
• Supported system hardening and access control reviews to reduce attack surface.
• Developed and maintained the project website, uploaded all project deliverables, and provided ongoing support for the Ministry's website.
• Installation and Configuration of end users' devices, such as Laptops, Desktops, MacBook, Printers, Scanners, and E-office setup.

Network Administrator at Ministry of Climate Change (MOCC) (2020-07 – 2022-03)

Served as a Network Administrator deployed at the Ministry of Climate Change under NITB E-Office project, delivering L1/L2 support, E-Office application support, and hands-on training to ministry users, including:

• Installed and configured L2/L3 switches and Palo Alto firewall separately for the E-Office environment, and implemented security policies to protect organizational assets.
• Configured and managed wireless and wired network infrastructure for secure user connectivity.
• Ensured uninterrupted network and internet services for staff; resolved incidents proactively.
• Provided technical support for E-Office systems and end-user environments.
• Monitored and maintained 100+ systems and 50+ printers/scanners, reducing downtime.

Network Engineer at PACE Telecom & Broadcasting Pvt. Ltd. (2017-08 – 2020-07)

Served as a founding Network Engineer, directing PTA licensing compliance while managing the deployment of Fiber, Wireless, and Data Center infrastructure from day one, including:

• Managed ISP-grade infrastructure using MikroTik, RADIUS, and Cacti for monitoring and authentication.
• Implemented and troubleshot Fiber, EoC, and Wireless networks.
• Deployed Ubiquiti, Ligowave, OLT/ONU devices for network expansion and optimization.
• Performed proactive troubleshooting to ensure high network uptime and performance.

IT Professional at Bashir Para Medical Institute (2016-08 – 2017-08)

Managed institutional IT systems, CMS, CCTV, and staff support, including:

• Developed and maintained institutional databases and IT systems
• Managed CMS operations and daily website updates
• Installed and monitored CCTV surveillance systems
• Provided first-line IT and network support to staff and faculty

MS in Computer Science – The University of Lahore

BS (Hons) in Computer Science – Agriculture University of Peshawar