Customer Service Representative
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Organized and customer-centric professional with progressive experience in providing exceptional customer service, resolving complex customer queries, and fostering positive client relationships. Track record of exceeding performance metrics and delivering top-notch service in a fast-paced environment. Skilled in building rapport with clients, identifying client needs, and offering tailored solutions to improve customer satisfaction.
Proficient in managing customer interactions, maintaining detailed records, and streamlining processes. Adaptable problem-solver with excellent communication skills and a customer-centric approach to managing inquiries. Demonstrated ability to multitask, prioritize operations, and meet demanding deadlines in a high-volume call center setting.
Proactive and resourceful professional seeking to leverage expertise in customer service and communication to contribute to a dynamic call center team and drive operational excellence.
Email & Chat Support | Customer Support Representative at Tenonnet (2021-01 – Present)
Managed a high volume of chat and email inquiries, efficiently resolving customer requests while maintaining accuracy and professionalism. Processed client requests and coordinated project timelines, ensuring on-time delivery of assignments and consistent service quality. Conducted follow-up communications via email to gather feedback, confirm resolution, and strengthen client relationships.
Followed predefined response scripts, SOPs, and compliance protocols to ensure uniform communication across all support channels. Handled multiple chats and emails, demonstrating strong multitasking and time-management skills. Engaged in training programs to stay updated on communication standards, tools, and best practices.
Call Center Representative at I-Tech Solutions (2020-01 – 2020-12)
Managed high-volume customer interactions across multiple channels, ensuring prompt resolution of inquiries, order assistance, and issue handling while maintaining service quality standards. Accurately maintained and updated customer records in the company's CRM system, ensuring data accuracy and compliance with internal policies. Followed approved communication scripts, SOPs, and QA guidelines, consistently meeting and exceeding performance benchmarks.
Provided detailed product and service information through written and verbal communication, contributing to successful upselling and increased customer engagement.
Bachelor of Science in Geological Engineering – University of Engineering & Technology – Lahore (2017-01 – 2021-01)
