Umair Khalid

Results-driven customer service and Revenue Cycle Management (RCM) professional with experience in eligibility verification, benefits coordination, customer support, quality auditing, and sales operations. Skilled in insurance verification, patient eligibility checks, authorization processes, customer communication, and maintaining accurate documentation. Strong ability to manage client relationships, resolve issues efficiently, and work collaboratively in fast-paced environments.

RCM Specialist - Transcure

(2024-01)

• Verify patient insurance eligibility and benefits with insurance providers.
• Handle authorization requests and maintain accurate patient records.
• Ensure compliance with healthcare billing and insurance procedures.
• Use EHR systems to document verification details and patient information.
• Communicate effectively with insurance representatives and healthcare staff.

Sales Executive & Specialist - Nexstar Solutions

(2023-01 - 2024-12)

• Developed and maintained strong client relationships through professional communication.
• Assisted customers with inquiries and provided effective sales support.
• Achieved customer satisfaction by resolving concerns in a timely manner.
• Coordinated with team members to improve sales performance and service quality.

Customer Support Executive - MindBridge Private Limited

(2022-01 - 2023-12)

• Provided customer support through phone and online communication channels.
• Resolved customer complaints while maintaining service standards.
• Maintained records of customer interactions and service requests.
• Assisted customers with troubleshooting and account-related inquiries.

QA (Quality Auditor) - MindBridge Private Limited

(2018-01 - 2022-12)

• Conducted internal quality audits to ensure compliance with company standards.
• Monitored operational processes and identified areas for improvement.
• Prepared audit reports and communicated findings to management.
• Helped improve customer service quality through regular evaluations.

Sub Engineer (Internship) - Pakistan Railways

(2015-01 - 2015-12)

• Monitored daily operational activities and identified safety concerns.
• Assisted engineering staff with maintenance and inspection activities.
• Supported equipment monitoring and reporting processes.

Bachelor of Science Technology - Technology - NCBA&E University (2020-01)

3D CAD CAM - CAD CAM - P.I.T.A.C Lahore (2017-01)

DAE Mechanical - Mechanical - P.P.T.I Lahore (2016-01)

Matriculation - Don Bosco High School, Lahore (2012-01)