Umair Waqar

Results-driven Learning & Development leader with 12+ years of experience in McDonald's Pakistan across training, restaurant leadership, and hospitality education. Expertise in leadership development, workforce capability building, operational excellence, and succession planning. Proven success in executing structured learning strategies, improving manager readiness, and aligning people development with business growth.

Manager Learning & Development - McDonald's Pakistan

(2025-01)

• Lead regional L&D strategy for crew, trainers, and managers.
• Drive capability frameworks, leadership assessments, and succession planning.
• Strengthen operational learning systems to support business goals.

Assistant Manager Learning & Development - McDonald's Pakistan

(2022-08 - 2025-01)

• Managed crew trainer systems, management readiness, and compliance audits.
• Supported leadership pipeline development across operational levels.

Restaurant Manager - McDonald's Pakistan

(2018-07 - 2022-02)

• Directed restaurant operations, profitability, customer satisfaction, and team performance.

Assistant Restaurant Manager / Shift Manager / Trainee Manager - McDonald's Pakistan

(2013-08 - 2018-07)

• Progressed through leadership roles managing operations, shift excellence, and people development.

Hospitality Lecturer - ITHM College, Faisalabad

(2020-10 - 2023-04)

• Delivered hospitality education focused on service excellence and leadership.

Business Development Officer - Meezan Bank Limited

(2013-04 - 2013-07)

Intern - Allied Bank Limited

(2011-07 - 2011-09)

Master of Public Administration - MPA - Government College University Faisalabad (2014)

BBA (Hons.) - Marketing - Riphah International University (2012)

F.Sc. - Pre-Engineering - BISE Faisalabad (2008)

Matriculation - Computer Science - BISE Faisalabad (2006)