Umar Farhan
Date of birth: 29/10/2004
Talent
Karāchi, SindhMember since July 5, 2026
Customer ServiceSalesFiverrUpwork
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Customer ServiceSalesFiverrUpwork
About
Generate leads through Fiverr and Upwork. Communicate with international clients. Prepare proposals and close sales opportunities.
Experience
Sales Executive - Bee Creative - Karachi
(2025-04 - 2025-09)
- Generate leads through Fiverr and Upwork.
- Communicate with international clients.
- Prepare proposals and close sales opportunities.
- Coordinated communication between designers and clients.
Customer Service Agent - Daraz International - Tribe Consulting - Karachi
(2024-10 - 2025-03)
- Assisted customers with order placement, modifications, cancellations, and order tracking.
- Resolved customer inquiries related to products, deliveries, billing, and account issues.
- Maintained high Customer Satisfaction (CSAT) scores by delivering accurate, and empathetic support.
- Successfully handled multiple live chat conversations simultaneously while maintaining response quality and speed.
- Met and consistently achieved key performance indicators (KPIs), including response time, resolution time, and quality standards.
Education
Certificate in Chartered Management Accounting (CMA) - ICMA Institute of Cost and Management Accountants (2025-07)
Intermediate - Government Degree Boys College Gulistan-e-Jauhar (2022 - 2024)
Matriculation - Karachi Public School (2022)
Skills
Date of birth: 29/10/2004
