Umer Munawar

Proactive, customer-focused Sales Assistant with successful sales experience and a positive, confident approach. Skilled in building trusted customer relationships, understanding needs, presenting suitable products and services, and contributing to process improvements. Resilient, adaptable and effective both independently and within teams. Seeking a role in a Clothing, Health or Beauty company where acquired skills and experience can add value.

Sales Executive at BABAR & COMPANY

• Handled complete sales process.
• Prepared invoices and handed orders over to customers.
• Coordinated with office team regarding documentation.
• Conducted market visits when required.
• Followed up on pending deliveries from factory.
• Handled payments / cheque deposits to bank.
• Maintained and recorded files for future reference.

Foreman at MILLAT TRACTOR

• Coordinated with team regarding assigned tasks.
• Checked department maintenance and managed store activities.
• Answered incoming calls, took messages and redirected calls as required.
• Managed general office work and travel arrangements.
• Maintained records and received letters/packages.
• Received customer cheques and deposited them at the bank.

Customer Care at UFONE CALL CENTER

• Managed high volumes of incoming calls and generated sales leads.
• Identified customer needs and worked toward satisfaction.
• Built sustainable customer relationships through clear communication.
• Provided accurate and complete information using appropriate tools.
• Met customer service sales targets and call-handling quotas.
• Assisted in training new staff members.

Assistant Manager at SUBH-E-NOOR COMMUNICATION

• Maintained cash register and completed shift-end cash reconciliation.
• Welcomed customers, answered questions and provided product/promotion information.
• Maintained clean and orderly cash, stock and sales areas.
• Maintained awareness of safety issues and reported them to management.

Intermediate in Commerce in Commerce (2014)

Matric (Science) in Science (2012)