Umme Rubab Baig

Collaborative and motivational leader with a proven ability to inspire teams to achieve excellence. Highly detail-oriented and experienced in managing complex operations, with a passion for delivering outstanding client service. Adept at staff development, recruitment, and training, fostering a culture of high performance and client satisfaction. Consistently exceeds targets and drives revenue growth through strategic initiatives and exceptional relationship management.

Legal Practice Manager at GM Law Associates (2022-06 – Present)

Managed the legal services practice including business and financial planning, administrative functions, and internal relationships with support services departments.

• Managed the legal services practice, including but not limited to business and financial planning, managing the administrative functions of the department, and managing internal relationships with the council's support services departments
• Managed the legal administrators and oversaw the delivery of high-quality administrative support and customer services to the legal managers and their teams
• Oversaw the recruitment of legal graduates and provided support in their first year
• Coordinated the preparation and reporting of the department's budget with input from the other managers. Designed and implemented improvements to the management of contracts with external law firms
• Streamlined case management workflows, reducing administrative processing time by 25%
• Assessed the scope for improvements around triaging, allocation of legal matters, and delivery of legal work
• Implemented and maintained a data collection, analytics, and reporting system that met the needs of the general counsel, managers, and the organization
• Drove and managed the adoption and embedding of new technologies and systems, including knowledge management, document management, and enhanced matter management

Bachelor of Arts in Arts – Sir Syed Govt College (2020-11)

Bachelor of Law in Law – Sindh Muslim Government Law College (2022-03)