Ummey Kalsoom

Results-driven Healthcare Receptionist and Administrative Professional with 4+ years of progressive experience in hospital front desk operations, patient coordination, and healthcare administration across high-volume clinical environments. Demonstrated expertise in Electronic Health Records (EHR) management, OPD scheduling, multi-line call handling, medical billing support, and patient registration. Skilled in UAE and Gulf healthcare standards, with a strong track record of enhancing patient experience, reducing wait times, and ensuring full compliance with data confidentiality and HIPAA protocols.

Holds a BS in Medical Laboratory Technology, reinforcing clinical understanding with administrative excellence.

Laboratory Technician - Prime Care Hospital - Lahore

• Performed phlebotomy and specimen collection following safety protocols.
• Processed and documented laboratory test results efficiently.
• Maintained equipment and calibration records to ensure accuracy and compliance.
• Entered patient data and supported diagnostic reporting in a high-volume lab.

BS - Medical Laboratory Technology - Riphah International University

FSc - Pre-Medical - Board of Intermediate & Secondary Education

Matriculation - Science - Board of Intermediate & Secondary Education