Head of Operations at 2C Health Solutions | Premiere Solutions (2024-08 – Present)
- Spearheaded the operational turnaround of the BHI service line, diagnosing inefficiencies and implementing strategic changes to unlock full service potential.
- Established and managed evening shift operations, optimizing staffing and resources to meet expanding patient demands.
- Designed and enforced comprehensive Standard Operating Procedures (SOPs), professionalizing service delivery and improving quality adherence.
- Conducted detailed process flow mapping and reorganization, directly boosting workflow efficiencies and resource utilization.
- Executed strategic business expansion initiatives, successfully deploying new operational capabilities across the service portfolio.
- Led BHI software enhancement and automation, leveraging technology to reduce administrative effort and increase clinical focus.
- Informed critical decisions using rigorous data analysis to ensure measurable progress and stability for CCM, RPM, and BHI.
- Developed a financially sound and scalable operational module for the CCM program, emphasizing cost-effectiveness.
- Ensured high-level resource stewardship, maximizing the efficiency and utilization of organizational assets.
- Actively contributed to the mentorship and professional development of operations staff, cultivating internal talent.
Head of Training and Development at 2C Health Solutions | Premiere Solutions (2022-09 – Present)
- Directed the design and implementation of a comprehensive training framework, aligning professional development initiatives with the organization's strategic operational goals.
- Spearheaded the professional development of departmental managers, empowering leadership teams with the tools and competencies required for high-level resource management.
- Engineered specialized clinical and software training protocols for the BHI, CCM, RPM and PCM service lines, ensuring staff proficiency and seamless integration of new technologies.
- Established standardized performance metrics and evaluation models to measure the impact of training on service delivery quality and operational efficiency.
- Facilitated cross-functional workshops to foster a culture of collaborative leadership, bridging knowledge gaps between clinical staff and operational departments.
- Optimized the onboarding and orientation process, significantly reducing the "time-to-competency" for new hires within specialized clinical coordination roles.
- Championed the transition to automated and digitally-led training modules, leveraging technology to ensure scalable and consistent learning across the organization.
- Served as a strategic mentor to the operations team, cultivating a robust internal talent pipeline to support sustainable business expansion and leadership continuity.
Head of Patient Engagement Management at 2C Health Solutions | Premiere Solutions (2023-11 – 2024-07)
- Directed the design and implementation of a comprehensive training framework, aligning professional development initiatives with the organization's strategic operational goals.
- Led a high-performing patient engagement team, overseeing the end-to-end consent and enrollment lifecycle to ensure a continuous and scalable patient pipeline.
- Orchestrated comprehensive patient acquisition strategies, aligning engagement efforts with service capacity to drive consistent growth across care coordination programs.
- Partnered with clinical care units to design and implement patient experience strategies, enhancing service delivery and long-term patient retention.
- Redesigned departmental process flows, eliminating operational redundancies and professionalizing the patient journey from first contact to service enrollment.
- Analyzed the profitability of the RPM service line, identifying financial bottlenecks and implementing corrective measures to ensure program sustainability.
- Fortified revenue integrity by designing an efficient RPM service model that successfully identified and mitigated financial leaks to maximize ROI.
Resident Medical Officer at Hemophilia Welfare Society Karachi (2021-06 – 2022-02)
- Managed complex hematological care, including patient histories, prescriptions, and high-pressure emergency bleeding incidents.
- Optimized utilization of donated recombinant factors, ensuring the efficient and equitable distribution of high-value medical resources.
- Refined departmental process flows, providing strategic insights to drive continuous improvement and service delivery quality.
- Maintained clinical excellence in a high-stakes environment by balancing urgent medical interventions with organizational stability.
Medical Officer at Liaquat National Hospital (2020-02 – 2020-12)
- Managed the full continuum of surgical care, including preoperative preparation, postoperative recovery, and specialized outpatient follow-ups.
- Coordinated emergency interventions and diagnostics, ensuring rapid response and accurate treatment plans for high-acuity neurosurgical cases.
- Assisted in surgical procedures, maintaining clinical precision and patient safety within a high-stakes operating theatre environment.
Resident Medical Officer at National Institute of Blood Diseases and Bone Marrow Transplantation (2019-06 – 2020-02)
- Orchestrated acute hematological care, managing emergency consultations and the clinical oversight of the specialized daycare transfusion unit.
- Mitigated transfusion-related risks, administering rapid therapeutic interventions and protocols for complex adverse reactions.
- Coordinated the Bone Marrow Transplant (BMT) lifecycle, providing high-precision clinical management for patients on the transplant floor.
- Supervised pre- and post-operative recovery, ensuring strict adherence to sterile protocols and specialized care plans for BMT recipients.
House Officer at Civil Hospital Karachi (2018-04 – 2019-03)
- Completed intensive clinical rotations across the Pediatric, Medical ICU, Neurosurgery, General Surgery, and Medical Units, gaining comprehensive exposure to diverse patient management protocols.
- Mastered high-pressure patient care by performing life-saving interventions and rapid diagnostic assessments for acute cases in the emergency department.
- Executed technical clinical procedures, including minor medical, laboratory, and surgical interventions, while managing rigorous history-taking and patient follow-up cycles.
