Urwa Bilal

A motivated and creative BS Film Production student seeking a part-time position. Bringing strong communication skills, customer service experience, and foundational knowledge in Psychology to deliver excellent results in customer relations, tutoring, or creative media roles.

Customer Support Representative (CSR) - Ibex Pakistan - Rawalpindi

(2024-06 - 2024-08)

• Managed inbound and outbound calls professionally, ensuring efficient query resolution.
• Utilized strong communication and active listening skills to maintain high customer satisfaction.
• Maintained accuracy in recording details and logging calls in the system.

Home Tutor - Private Tuitions - Rawalpindi

(2024)

• Provided personalized academic support to primary and secondary school students in core subjects.
• Applied psychological insights and patience to adapt to different student learning speeds.
• Assisted students with daily homework, test preparation, and confidence building.

Academic Media Projects - Fatimah Jinnah Women University - Rawalpindi

(2025)

• Media Analysis: Evaluated global news reporting narratives for "War Through the Lens of Media".
• Short Film Production: Co-produced a video project on social issues, managing scriptwriting and editing.

BS - Film Production - Fatimah Jinnah Women University (FJWU) (2025)

Intermediate - Psychology - F.G. Post Graduate College for Women (2021 - 2023)