Usama Bilal

Detail-oriented Customer Support and Operations Specialist with proven experience in handling escalations, resolving complex issues, and collaborating across teams to drive operational efficiency. Currently working as a Dispatch Officer at Dandot Cement Factory, managing data accuracy, logistics coordination, and compliance. Skilled in multichannel communication, technical troubleshooting, and case documentation. Seeking to bring strong problem-solving skills.

Dispatch Officer - Dandot Cement Factory - Punjab, Pakistan

(2023-01)

• Manage daily dispatch operations, ensuring timely and accurate delivery of cement consignments.
• Handle escalations and resolve issues related to logistics, system errors, and dispatch documentation.
• Collaborate with internal teams (Sales, Accounts, Transport) to ensure smooth case resolution.

Customer Support Executive - Abacus Consulting - Lahore, Punjab, Pakistan

(2022-01 - 2023-12)

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
• Streamlined support processes for faster resolution times and increased customer loyalty.

Customer Sales Executive - Mindbridge Pvt. Ltd - Lahore, Punjab, Pakistan

(2019-01 - 2022-12)

• Implemented effective sales strategies to drive revenue growth and exceed targets.
• Provided comprehensive support during the sales process, from initial contact to after-sales care.
• Delivered exceptional product knowledge during client interactions, enhancing credibility and trust.

Security Officer - European Guarding & Security Services - Doha, Qatar

(2017-01 - 2018-12)

• Monitor and patrol assigned premises to prevent unauthorized access, theft, vandalism, or other criminal activities, ensuring a safe and secure environment at all times.
• Control entry and exit points by checking identification, maintaining visitor logs, and authorizing access only to approved personnel.
• Conduct regular inspections of doors, windows, gates, and alarm systems to ensure all security measures are functioning properly.

Intermédiate Of Computer Science - Computer Science - Government Boys Higher Secondary School (2015-01 - 2017-12) Punjab, Pakistan

Matriculation Of Computer Science - Computer Science - Government Boys High School (2013-01 - 2015-12) Punjab, Pakistan