Usama Bin Munir Shah

Detail-oriented E-Commerce & Operations Professional with over 2 years of proven experience in data entry, inventory management, order fulfillment, and SEO product listings. Demonstrated expertise managing store health and backend workflows across major platforms including eBay, Shopify, and TikTok Shop. Proficient in executing Oracle ERP operations, including creating Purchase Orders (PO), generating Goods Received Notes (GRN), item coding, and systematic data synchronization.

Skilled at optimizing processes, ensuring 100% records accuracy, and scaling operations in fast-paced retail and remote e-commerce environments.

Data Entry Operator & Oracle ERP Specialist - KK Mart Head Office - Multan, Pakistan (On-site)

(2026-02 - 2026-04)

• Utilized Oracle ERP system to manage end-to-end purchasing operations, inventory flows, and multichannel backend logs.
• Created accurate Purchase Orders (POs) and successfully processed Goods Received Notes (GRNs) to maintain seamless warehouse stock levels.
• Performed precise product coding, new item creation, and database registration inside the central inventory system.
• Reconciled daily physical inventory records with system tallies to systematically reduce variances and audit issues.
• Collaborated with warehouse execution teams to verify vendor pricing, update spreadsheets, and clear logistics bottlenecks.

eBay Virtual Assistant (E-Commerce Operations) - E-Commerce Store Operations - Remote

(2025-11 - 2026-04)

• Supervised day-to-day store operations on eBay Seller Hub, successfully keeping metrics well "Above Standard" to avoid account restrictions.
• Researched high-converting keywords to write optimized SEO titles, bullet points, and description copies that improved organic search rankings.
• Managed the complete fulfillment cycle for 50+ daily orders, processing tracking links, vendor routing, and inventory syncs.
• Handled customer support inquiries, messaging, cancellations, and return disputes with a 99% overall resolution rate.

E-Commerce Virtual Assistant (Shopify & TikTok Shop) - E-Commerce Retail Store - Remote

(2024-09 - 2025-05)

• Listed and optimized trending viral products on Shopify Admin and TikTok Shop Seller Center backend systems.
• Configured pricing rules, variants, product collections, and structured descriptions to increase customer checkout conversion rates.
• Monitored stock counts and communicated stock out updates directly to wholesale suppliers to minimize order delays.
• Managed live customer inquiries, resolved shipping status issues, and handled returns according to strict platform SLAs.

Office Intern - Orient Electronics - Multan, Pakistan (On-site)

(2023-03 - 2023-08)

• Assisted senior operations managers with executive data entries, documentation audits, and corporate digital archiving.
• Built clean, macro-free data models and tracking spreadsheets in Microsoft Excel to support monthly departmental reporting.
• Organized cross-functional file archives to ensure administrative staff could retrieve inventory information instantly.

Bachelor of Business Administration (BBA) - Marketing - Government College University (2024)

Diploma - Tour & Travel Services - Punjab Board of Technical Education (2024)