Usama Malik

Results-driven professional with 5+ years of experience across Customer Support, Sales, Administration, Marketing, and Business Operations. Experienced in international client relations, team supervision, lead generation, and operational coordination. Equipped with strong communication, problem-solving, and leadership skills, backed by a BSc in English (Linguistics) and Business Administration certification.

Ready to contribute to organizational growth in managerial and leadership-oriented roles.

CUSTOMER SUPPORT REPRESENTATIVE | ItCoderz | 2024–2026

• Managed international clients, resolved queries, and strengthened customer relationships.

• Coordinated with internal teams, facilitated project sales, and handled client follow-ups.

SALES SUPERVISOR | A & N Logistics | 2024–2025

• Supervised sales activities, supported team performance, and pursued revenue targets.

• Managed international clients, sales pipelines, and deal closures.

MARKETING EXECUTIVE | Royal Solar Energy | 2022–2023

• Supported lead-generation campaigns, promotional activities, and brand visibility.

• Coordinated social media and field marketing initiatives.

SOCIAL MEDIA SALES EXECUTIVE | Remote | 2019–2020

• Managed online clothing sales, engaged prospective customers, and converted inquiries into sales.

BS English (Linguistics)

University of Education, Multan | 2022–2026

Introduction to Business Administration (Certification)

Simplilearn SkillUp | October 2026

Aspire Leaders Program (International Certification)

Aspire Institute | Leadership Development