Usama Naeem

Motivated and detail-oriented Customer Service Specialist / E-Commerce Executive with over 2 years of professional experience in managing online sales channels, providing exceptional customer support, and executing account management strategies. Recently working as a Junior Account Executive at Pirani Group of Companies. Adept at order processing, data analysis, and e-commerce optimization.

Seeking a challenging position to contribute to a dynamic organization and enhance business growth through dedication and innovation.

Junior Account Executive - Pirani Group of Companies

• Assisted in managing client accounts and maintaining business relationships.
• Handled order documentation, invoicing, and payment follow-ups.
• Supported senior executives in preparing sales reports and analyzing financial data.
• Coordinated with internal teams to ensure timely delivery and customer satisfaction.
• Contributed to developing efficient account management procedures.

E-Commerce Executive - Knizaam Pvt Ltd

• Managed and optimized online sales channels, including the company website and marketplace.
• Utilized data analytics tools to monitor sales performance, track KPIs, and adjust strategies.
• Delivered exceptional customer service, promptly addressing inquiries and resolving complaints.
• Managed stock levels, order processing, and logistics efficiently.
• Developed and executed e-commerce sales strategies and account management plans.

HSC - Commerce - FL Degree College, Power House, North Karachi

Diploma - DAE - Hussani College of Technology

Secondary School Certificate - Al Aleem Public Secondary School