Usman Ajmal

Member Experience Coordinator

Talent

Faisalabad, PunjabMember since August 18, 2026

ManagementMicrosoft OfficeEvent Planning/ManagementCommunicationProblem-SolvingTime ManagementLeadershipTeam Collaboration

Hire this person

Send a job offer directly to this candidate

ManagementMicrosoft OfficeEvent Planning/ManagementCommunicationProblem-Solving

About

I am writing to apply for a position within your hospitality team, where I can contribute my strong background in member services, event coordination, and hotel operations. With a Diploma in Hotel Management from ITHM and progressive experience at Naturals Club and Resort in Faisalabad, I have developed a customer-focused approach backed by operational expertise.

Experience

Member Experience Coordinator - Naturals Club and Resort - Faisalabad

Promoted to oversee member experience and operational excellence across all club facilities. Managed services for 2,500+ active members with a daily footfall of approximately 800 members, supervised daily operations of multiple sports facilities, and coordinated with coaches, support staff, and operational teams to ensure a seamless and premium experience.

Coordinated and managed end-to-end execution of 50+ corporate, club, and member events, ensuring successful planning and on-ground delivery.
Oversaw event security coordination, implementing safety procedures and operational protocols to maintain a secure environment.
Managed executive-level scheduling, meeting coordination, and professional communications, and facilitated protocol arrangements for distinguished guests.

Customer Services Representative - Naturals Club and Resort - Faisalabad

Managed front desk operations, membership verification, card issuance, sports package registrations, and efficient resolution of member concerns while upholding high service standards.